Sr. Business Manager, Education Programs Strategy and Field

Education Programs (EP) are a long-term investment that addresses the widening gap of cloud-skilled individuals in the workforce. A digitally skilled global workforce is key to driving and scaling revenue growth for customers and partners and for AWS. Housed within AWS Training and Certification (T&C) EP provides free AWS Cloud training empowers new-to-cloud learners to gain technical expertise and helps them find the next step to continue their cloud learning journey with AWS. Currently EP includes five programs with different products that serve different but occasionally overlapping audiences. While the programs share certain resources such as Consulting & Outside Services budget as well as management and tech support from centralized teams they developed grew and operated in separate standalone program teams. However as EP and the rest of the T&C business mature it is necessary to re-examine how we serve our customers to continue operating and innovating as a Day 1 organization.

We are seeking a driven talented and experienced Senior Program Manager to be the strategic and operational cornerstone of the Education Programs team. The Senior PM candidate will possess both an optimization background that enables them to manage quantitative planning and a demonstrated ability to think broadly and strategically enabling them to lead innovative initiatives such as new programs and project rollouts on a global basis.

The successful candidate will experience a wide range of problem-solving situations requiring extensive use of data collection and analysis as well as working with stakeholders worldwide to operationalize education programs optimize productivity and drive investment decisions.

The ideal candidate must be able to think big while staying connected to the details possess excellent analytical and project management skills as well as the ability to demonstrate a strong track record of delivering projects in a complex and ambiguous environment. Excellent written communication skills are a must.

Key job responsibilities
- Spearhead strategic cross-program initiatives
- Create optimized investment plans and tracking tools for the EP organization by clearly communicating dependencies and manage/track exceptions
- Coordinate with T&C Operations Global Expansion and Finance teams to analyze historical data forecast demand reporting etc.
- Manage the analyses of monthly reporting of EP initiatives along with Key Performance Indicators (KPIs) while managing and optimizing productivity and streamlining processes.
- Partner with AWS business teams to understand use cases gather requirements for resources planning and productivity mechanisms that satisfy each programs needs across EP and scale their needs with the business growth in volume complexity and global geographic dispersion.
- Collaborate with program management peers product/tech teams and cross-functional customers to onboard organizations to a Headcount Management Tool.
- Fully leverage existing and new technology and decision support tools including global standardization of reporting for stakeholders by leading global process standardization initiatives.
- Own and manage EPs budget.
- Develop reporting to support the third-party operational and budget activities across the organization. Work with cross-functional teams (e.g. Finance Tax) and technology teams to drive process improvements in payments budget and third-party operations
- Stewardship over organizational budget while deep diving budget variances and analyze current budgets against historical budget data to identify anomalies.
- Work with vendors to regularly review financial reporting reconcile payments and address/anticipate issues and monthly reforecasting
- Responsible for ensuring the accuracy of budget data while providing reporting on the overall financial health of all business units.

A day in the life
- Implementing mechanisms and processes that 1/ support data-driven cross-program planning in key areas where more holistic and strategic prioritization is needed (e.g. global expansion) and 2/ ensure teams work and align with the broader stakeholder community within T&C and AWS;
- Building maintaining and continuously improving processes frameworks and other tools used to drive strategic decision making across programs.
- Providing high-level strategic guidance to teams on budget management and planning.
- Monitoring monthly/quarterly spend identifying areas of underspend/overspend and facilitating re-allocation of funds to ensure optimal use of resources across teams.
- Liaising with internal (e.g. program and operations leaders) and external (e.g. T&C Strategy & Operations T&C Localization Finance etc.) stakeholders address all budget-related requests and issues in a timely manner.
- Collaborating with the EP-BI team to build improve and maintain budget management tools that make monitoring analysis and reporting easier.
- Creating quarterly and mid-year budget reports and presenting them to EP leadership and other relevant stakeholders; and
- Driving and implementing data-based solutions to continuously improve budget management forecasting and planning.

About the team
As cloud technologies continue to transform businesses skilled individuals are in high demand. At AWS Training and Certification (T&C) we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic fast-growing team and help us empower our customers to build cloud skills.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded employee and enable them to take on more complex tasks in the future.

About AWS
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AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

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- 6 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Bachelors Degree in Business Finance or related field OR relevant work experience
- 3 years experience with budget management

- Experience with HR/headcount management organization designs systems or processes
- Project Management and change management experience with training programs
- Ability to work in a fast-paced innovative and rapidly evolving industry and business organization
- Ability to distill problem definitions models and constraints from informal business requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.