SAP Service Delivery Lead
SAP Service Delivery Lead
Posted on :
23-06-2025
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1 Vacancy
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Job Description
Your Responsibilities:
SAP Service Delivery Manager will be accountable for Application Maintenance and Support for SAP S/4HANA and will lead the team of functional and technical SAP resources from multiple process areas. Role will be responsible for the execution of the day to day operations of SAP S/4 HANA Support including management of service delivery scope release schedule budget resource issues and risk performance reporting quality controls and contracts. The individual will ensure that the incidents/service requests are resolved as per theService Level Agreement with the business.
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
SAP Service Delivery Manager will be accountable for Application Maintenance and Support for SAP S/4HANA and will lead the team of functional and technical SAP resources from multiple process areas. Role will be responsible for the execution of the day to day operations of SAP S/4 HANA Support including management of service delivery scope release schedule budget resource issues and risk performance reporting quality controls and contracts. The individual will ensure that the incidents/service requests are resolved as per theService Level Agreement with the business.
- Accountable for Application Maintenance and 24x7 Support for the SAP S/4 HANA environment.
- Assume full ownership of the support tickets for the global SAP application.
- Work with integration development teams 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
- Understand global template and regional solutions designed/developed by Solution Delivery teams and manage resolution of tickets by the team keeping the solution intact.
- Ensure thorough testing is performed by the team including regression testing before releasing any solution for final user validation.
- Understand and follow ADM IT processes in performing all day-to-day activities.
- Understand ADM IT Service Management process ensure incident/problem/service tickets are updated regularly and accurately and ticket resolution is documented in the service management tool.
- Ensure completion of minor enhancements on time on budget following the ADM standard configuration/naming standards Functional/ technical/ process design documents are created/updated.
- Provide technical input in support of audit requests as needed.
- Follow regulatory compliance and Security standards.
- Identify and implement business process continuous improvements opportunities
- Total 15 years of experience including 5 years strong experience working as a Service Delivery Manager for Global SAP Application Maintenance and Support engagement in a large/medium organization.
- Experience with 24x7 support covering all time zones working with multi-cultural support teams spread across different geographies.
- Must have worked as a SAP Functional or Technical Consultant having hands on experience in Maintenance and Support
- Should have experience handling stake holders like business users IT management and Vendor partner.
- Well versed with execution of Support operations like Incident Management Change Management Problem Management Service Requests SLA Status reports Dashboards etc.
- Experience in transition from project to Support
About ADM
At ADM we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations a complete portfolio of ingredients and solutions to meet any taste and a commitment to sustainability we give customers an edge in solving the nutritional challenges of today and tomorrow. Were a global leader in human and animal nutrition and the worlds premier agricultural origination and processing company. Our breadth depth insights facilities and logistical expertise give us unparalleled capabilities to meet needs for food beverages health and wellness and more. From the seed of the idea to the outcome of the solution we enrich the quality of life the world over. Learn more at .
Employment Type
Full Time
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