Customer Success Director
Customer Success Director
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Job Description
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference Boomi aims to make the world a better place by connecting everyone to everything anywhere. Our award-winning intelligent integration and automation platform helps organizations power the future of business. At Boomi youll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems make a real impact and want to be part of building something big. If this sounds like a good fit for you check out or visit ourBoomi Careers page to learn more.
Join us to do the best work of your career and make a profound social impact as a Customer Success Director on our Customer Success team in Vancouver.
THIS ROLE IS A HYBRID ROLE BASED IN OUR VANCOUVER OFFICE TUESDAY-THURSDAY.
What You Will Do :
As a Customer Success Director you will ensure adoption verify outcomes maximize retention and identify growth opportunities with your account portfolio. Manage the overall post-sales account success with the support of the Boomi teams to include Sales Product Engineering Professional Services and Support. This is an individual contributor role with no supervision of other team members.
Understand customer outcomes and requirements and drive internal processes required to accelerate and remove barriers to customer adoption and growth
Identify opportunities for expansion associated with their adoption of the Boomi product portfolio and collaborate with internal stakeholders (account product teams).
Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program.
The Experience You Bring :
10 years of experience working as either Success Manager Consultant Solutions Consultant Account Manager Architect Engineer Director of IT or other role with Account management focus
Experience with Data Integration Solutions
Experience with Large Enterprise IT organization
Ability to address topics such as outcomes mapping business value and total cost of ownership etc.
Experience in collaborating with Global Systems Integrators
Excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences.
Bonus Points If You Have :
Experience with Boomi solutions
Experience with cloud and application integration and B2B integration
Experience with Gainsight
Excellent business analytical problem solving and communication skills (written and verbal)
Advanced Educational Degree preferred
At Boomi we show up for each other with empathy compassion and purpose because at Boomi we win as onethats why we strive to integrate more diverse voices for a stronger and smarter team.
Arent sure if youre a match We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates so dont hesitate to apply; you could be the perfect fit!
Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this position ranges from 203k - 252k CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidates knowledge skills and experience.
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true authentic self. Our team members are our most valuable resources and we look for and encourage diversity in backgrounds thoughts life experiences knowledge and capabilities.
All employment decisions are based on business needs job requirements and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process please submit a request to. This inbox is strictly for accommodations please do not send resumes or general inquiries.
Required Experience:
Director
Employment Type
Full Time
