Desktop Support Specialist

Job Summary:

• The Desktop Support Specialist is responsible for providing information solutions in hardware software and installation support on desktop Personal Computers (PC) and other network computing devices.
  Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Under the supervision of the Desktop Manager performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospitals (Hoag) Desktop services.
• Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Projects an image of professionalism in communication appearance and conduct. Performs other duties as assigned.

Desktop Support Specialist:

• Configures new Personal Computers (PCs) with Hoags standard software and Standard PC guides.
  Utilizes imaging software to setup new PCs.
• Updates hardware and notifies appropriate personnel of PC inventory database changes.
• Utilizes available system tools.
• Reimages PCs that are redeployed in organization.
• Ensures that no data from prior users remain on system.
• Inventories all incoming equipment and verify accuracy against purchase orders.
• Reports any discrepancies to the supervisor.
• Builds complex desktop and laptop images.
• Manages appropriate disposal of e-waste materials according to policy.
• Provides customer support for Hoags standard applications (Desktop Operating Systems Microsoft Office Suite including Outlook).
• Refers customers to training available to facilitate problem resolution.
• Troubleshoots and supports desktop hardware to include PCs monitors printers and network computers.
• Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g. cabling printers).
• Works with PC vendor technical support to resolve hardware issues.
• Configures and provides loaner equipment for customers when resolution is not immediate.
• Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
• Performs Incident Management process as specified.
• Performs tasks associated with evaluation design installation configuration upgrades testing documentation and expansion for desktop laptop management and operating technologies.
• Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

Required Skills & Experience:

• Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX IOS for iPhone iPad Apple products).

Preferred Skills & Experience:

• Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX IOS for iPhone iPad Apple products).

Required Education:

• High School Diploma / GED with minimum 2 years experience.

Job Summary:

• The Desktop Support Specialist is responsible for providing information solutions in hardware software and installation support on desktop Personal Computers (PC) and other network computing devices.
  Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Under the supervision of the Desktop Manager performs a wide range of technical duties assisting with the implementation and support of the Hoag Hospitals (Hoag) Desktop services.
• Provides technical expertise to evaluate install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis.
• Projects an image of professionalism in communication appearance and conduct. Performs other duties as assigned.

Desktop Support Specialist:

• Configures new Personal Computers (PCs) with Hoags standard software and Standard PC guides.
  Utilizes imaging software to setup new PCs.
• Updates hardware and notifies appropriate personnel of PC inventory database changes.
• Utilizes available system tools.
• Reimages PCs that are redeployed in organization.
• Ensures that no data from prior users remain on system.
• Inventories all incoming equipment and verify accuracy against purchase orders.
• Reports any discrepancies to the supervisor.
• Builds complex desktop and laptop images.
• Manages appropriate disposal of e-waste materials according to policy.
• Provides customer support for Hoags standard applications (Desktop Operating Systems Microsoft Office Suite including Outlook).
• Refers customers to training available to facilitate problem resolution.
• Troubleshoots and supports desktop hardware to include PCs monitors printers and network computers.
• Collaborates with other Information Support (IS) teams regarding hardware troubleshooting and installation (e.g. cabling printers).
• Works with PC vendor technical support to resolve hardware issues.
• Configures and provides loaner equipment for customers when resolution is not immediate.
• Works with Service Desk to facilitate warranty repairs and out of warranty repairs by third party vendors.
• Performs Incident Management process as specified.
• Performs tasks associated with evaluation design installation configuration upgrades testing documentation and expansion for desktop laptop management and operating technologies.
• Performs daily tasks to review generated output and analyze trends from productivity tools and desktop management tools; Symantec Endpoint Protection Dell Data Protection Encryption and Microsoft System Center Configuration Manager (SCCM) server to proactively manage the environment.

Required Skills & Experience:

• Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX IOS for iPhone iPad Apple products).

Preferred Skills & Experience:

• Demonstrated the ability to handle multiple projects at once with strong organizational skills and minimal supervision.
• Manage daily work problem reports and schedule work requests in a manner that supports the business.
• One to three years previous work experience in technical support position.
• Provide direction and support to team members regarding complex technical problems.
• Mac Operating systems (OSX IOS for iPhone iPad Apple products).

Required Education:

• High School Diploma / GED with minimum 2 years experience.