ADPS Help Desk Technician
ADPS Help Desk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role and Responsibilities
Receive phone calls that come into our Applications Support Team. This position will be the point of contact for tier level 1 support and users who are having a problem with the Software and escalates issues as necessary. Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well.
The chosen candidate will escalate issues to the team and/or vendor and communicate with programmers to advise of software errors and recommend changes. Write or revise user-training manuals and procedures. The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work. The candidate may assist with training users on software via virtual classroom setting.
The chosen candidate will need to be knowledgeable of Windows based systems and troubleshooting. The chosen candidate will be expected to perform with the highest degree of professional competence as it relates to quality of work product knowledge and customer service.
Employment Type
Full Time
