Non-Clinical - Health and Information Management - Patient Registrar
Non-Clinical - Health and Information Management - Patient Registrar
Posted on :
23-06-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-06-2025
Job Description
Job Summary:
This role involves performing all tasks related to pre-registration and registration of inpatients and outpatients including securing upfront collections. The Patient Registration Representative I ensures efficient and accurate patient physician and hospital needs are met. This includes completing a comprehensive training program to interview and screen uninsured patients evaluating patient eligibility for state programs and assisting with benefit applications. Excellent communication and strong computer skills are essential.
This role involves performing all tasks related to pre-registration and registration of inpatients and outpatients including securing upfront collections. The Patient Registration Representative I ensures efficient and accurate patient physician and hospital needs are met. This includes completing a comprehensive training program to interview and screen uninsured patients evaluating patient eligibility for state programs and assisting with benefit applications. Excellent communication and strong computer skills are essential.
Location: Whittier California United States
Responsibilities:
- Perform all tasks related to pre-registration and registration of inpatients and outpatients.
- Secure and calculate upfront collections (co-pays co-insurance).
- Complete the Hospital Presumptive Eligibility (HPE) training program.
- Interview and screen uninsured patients to identify eligibility for state programs.
- Assist applicants with completing benefit application paperwork.
- Compile records and assess information to determine eligibility status.
- Document and update efforts in the database.
- Verify patients are appropriately medically screened before Consent of Admissions is signed.
- Register patients in a timely manner (within 30 minutes in Emergency 15 minutes in Admitting/Outpatient).
- Maintain confidentiality of patient protected health information (HIPAA compliance).
- Ensure a safe patient environment and adhere to safety practices.
- Provide excellent customer service and communication with patients staff and insurance companies.
- Accurately enter patient demographic medical and insurance information into the system.
- Follow up on incomplete information to ensure accurate registrations.
- Obtain required signatures (COA Drivers License Insurance Authorization).
- Comply with all consent laws and policies.
- Utilize positive collection skills while complying with EMTALA laws.
- Educate patients about their insurance coverage and financial responsibility.
- Utilize Patient Payment Estimator and manually calculate patient liability when needed.
- Participate in Performance Improvement programs.
- Adhere to attendance and tardy policy.
- Secure and calculate upfront collections (co-pays co-insurance).
- Complete the Hospital Presumptive Eligibility (HPE) training program.
- Interview and screen uninsured patients to identify eligibility for state programs.
- Assist applicants with completing benefit application paperwork.
- Compile records and assess information to determine eligibility status.
- Document and update efforts in the database.
- Verify patients are appropriately medically screened before Consent of Admissions is signed.
- Register patients in a timely manner (within 30 minutes in Emergency 15 minutes in Admitting/Outpatient).
- Maintain confidentiality of patient protected health information (HIPAA compliance).
- Ensure a safe patient environment and adhere to safety practices.
- Provide excellent customer service and communication with patients staff and insurance companies.
- Accurately enter patient demographic medical and insurance information into the system.
- Follow up on incomplete information to ensure accurate registrations.
- Obtain required signatures (COA Drivers License Insurance Authorization).
- Comply with all consent laws and policies.
- Utilize positive collection skills while complying with EMTALA laws.
- Educate patients about their insurance coverage and financial responsibility.
- Utilize Patient Payment Estimator and manually calculate patient liability when needed.
- Participate in Performance Improvement programs.
- Adhere to attendance and tardy policy.
Required Skills & Certifications:
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Proficiency in Word Excel and navigating multiple computer screens.
- 1 year of medical office/hospital experience (preferred).
- Knowledge of medical terminology (strongly preferred).
- Knowledge of insurance (required).
- Ability to multi-task in a fast-paced environment.
- HIPAA compliance knowledge.
- Strong typing skills (45 wpm).
- Strong analytical and problem-solving skills.
- Completion of HPE comprehensive training program.
- Excellent customer service and phone skills.
- High school diploma or equivalent.
- Drivers license (for outpatient/financial counseling roles).
- Insurance and billing experience (strongly required).
- Strong attention to detail.
- Proficiency in Word Excel and navigating multiple computer screens.
- 1 year of medical office/hospital experience (preferred).
- Knowledge of medical terminology (strongly preferred).
- Knowledge of insurance (required).
- Ability to multi-task in a fast-paced environment.
- HIPAA compliance knowledge.
- Strong typing skills (45 wpm).
- Strong analytical and problem-solving skills.
- Completion of HPE comprehensive training program.
- Excellent customer service and phone skills.
- High school diploma or equivalent.
- Drivers license (for outpatient/financial counseling roles).
- Insurance and billing experience (strongly required).
Preferred Skills & Certifications:
- Bilingual (Spanish or Chinese Mandarin).
- Medical terminology knowledge.
- Continuing education.
- Medical terminology knowledge.
- Continuing education.
Special Considerations:
- Variable work schedule based on department needs; days may vary weekly due to vacation requests and coverage.
- 72 hours bi-weekly for Admitting 7:00 am to 3:30 pm.
- Various days every other weekend.
- Ability to travel to off-site locations (Outpatient only).
- 72 hours bi-weekly for Admitting 7:00 am to 3:30 pm.
- Various days every other weekend.
- Ability to travel to off-site locations (Outpatient only).
Scheduling:
- 72 hours bi-weekly for Admitting.
- 7:00 am to 3:30 pm.
- Various days every other weekend.
- No set schedule; based on department needs. Days may vary from week to week.
- 7:00 am to 3:30 pm.
- Various days every other weekend.
- No set schedule; based on department needs. Days may vary from week to week.
Employment Type
Full Time
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