OCM Manager_Pooja Raina

Job Summary: The OCM SME is responsible for the change management and training activities associated with an enterprise-wide transformation for our clients that may include ERP/HRIS implementation and/or managing transitions. This role focuses on the people side of change including changes to business processes systems and technology job roles and organizational structures. The primary goal is to develop and execute change management plans that minimize employee resistance and maximize engagement driving faster adoption and higher proficiency in the changes impacting employees to achieve business results.

Key Responsibilities:

Develop and implement a structured change management plan covering change management training and communications to ensure consistency in adopting change across the organization.

Identify potential points of resistance to change and develop strategies to reduce resistance addressing doubts and uncertainties to foster positive acceptance of change.

Create specific change management plans for training and orientation of employees leading to minimal resistance and maximum utilization of new initiatives.

Strong ability to conduct change impact analysis in order to tailor change interventions for stakeholder groups that require assistance in adopting future new ways of working

Lead and develop stakeholder maps to understand client audience landscape in a coherent fashion

Mobilize and activate change agent networks as required for accelerating adoption of new transformations for clients experiencing high impact and high volume of change

Ability to scale and pivot as needed to maintain dynamic organizational change strategy execution

Develop a role-based training plan using a proven content development approach.

Collaborate with client resources to develop detailed training schedules and participant lists and work closely with the Training/Learning lead to develop a feasible training plan.

Monitor and provide frequent status updates on change management and training activities.

Experience working in global teams with offshore (India) team members as well as global client stakeholders is preferred

Accountable for a large scale OCM team comprising of junior and mid/senior level consultants

Ability to reference best practices in Change Management and include techniques tactics and interventions as needed in Change Strategies integrating communications and training plans to provide a holistic end user experience for clients experiencing high impacts from transformations

Requirements:

6-12 years of change management experience preferably with large-scale organizational change efforts. Digital Transformation implementations experience is a plus.

A solid understanding of how people go through change and the change process. Experience with ADKAR and PROSCI certification is a plus. CCMP credentials is nice to have.

Understanding of phases and project management approaches of a software implementation project lifecycle including SDLC waterfall Agile

Exceptional written and verbal communication skills along with excellent active listening skills.

Strong analytic problem-solving and decision-making skills.

Ability to work effectively at all levels in an organization and work with and through others.

Ability to influence others and move toward a common vision or goal