Administrative Assistant
Administrative Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Receive and resolve inbound telephone calls
Create and dispatch new service request orders
Coordination of technician schedules
Prepare service documents for centralized billing department
Critical and special account follow up to ensure completion and customer satisfaction
Respond to customer requests regarding pricing order changes payments cancellations and invoice adjustments
Review and resolution of open work orders
Assist in inventory management and warehouse functions
The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction.
Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members.
Maintain a professional and friendly manner at all times with walk in counter customers inbound telephone customers Franchise Owners technicians field offices team members and management.
Other duties as required
Accept and process customer credit card payments
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Call Center Customer Service experience
Excellent organizational skills and attention to detail
PREFERRED SKILLS
Ability to type 50 WPM or higher
Candidate must be proficient in excel and Microsoft office.
Candidate must be capable of working in a busy and fast paced environment without difficulty
Candidate must be capable of working without supervision during unattended shifts
Solid time management skills and the ability to prioritize is a must
Candidate must be an effective team participant willing to support team players management team and other departments
Excellent communication skills a must
Ability to meet goals and work independently upon completion of training
ADDITIONAL NOTES
FireMaster is a leading Fire Suppression Service provider in the United States and a division of Client. We are looking for energetic candidates to join our team.
Additional Details
- Job Posting Job Category : Administrative
- Assignment Start Time : 8:00AM
- Assignment End Time : 5:00PM
- Is driving required for the assignment : No
- Is personal vehicle mileage reimbursable : (No Value)
- Is this a government funded project : No
- Will this position be remote : Not Remote - report to worksite/office
- Worker Pay Type for Distribution : Recruited
- Payrolled Candidate Information (if applicable) : (No Value)
Employment Type
Full Time
