RSA Archer Technical Administration
RSA Archer Technical Administration
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1 Vacancy
Job Description
Job Title: RSA Admin - Production Support
Work Location: Atlanta GA 30322 (Day one Onsite)
Interview: WebEx Hire Long term Role
Job Description:
- Responsible for day to day technical administration of the RSA Archer platform. Lead the administration of items such as user accounts data feeds workflow & reports access etc.
- Provide and maintain application availability; ensure the application is active and operating as defined in any service level agreements; monitor application in production environment including periodically monitoring servers application etc.
- Should be able to identify and evaluate potential risks to the organization considering both internal and external factors.
- Should be responsible for incident response; developing processes to detect respond to and recover from incidents and breaches.
- Regularly assessing and reporting on risk management activities performance indicators and compliance status
- Involvement in Change Management activities for application break fix minor enhancements perfective maintenance changes monitoring needs validations for releases etc.
- Supporting change management in accordance with Clients standard change management policies/practices.
- Perform recovery of services based upon defined processes and ad-hoc troubleshooting.
- Resolving incidents and providing break-fix support.
- Proactively remediating potential performance issues leveraging client Incident Management Process Coordinate with the OEM and Engineering teams for resolving incidents that are part of the warranty.
- Perform work related to: (i) corrective maintenance (ii) perfective maintenance (iii) minor enhancements (iv) technical maintenance enhancements and (v) application support requests
- Experience in handling the Production support activities of RSA Archer
- Integration of RSA Archer with 3rd part tools/applications/platform
- Monitor PROD environment servers and ensure the application is up verify the system performance
- Should have knowledge on release management process
- Basic understanding on Application infrastructure set up alert set up.
- Should have basic SQL knowledge and DB knowledge
Employment Type
Full Time
