Production Support Lead
Production Support Lead
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
L2 Application Support
Job Title/Role
Production Support Lead
Minimum Mandatory Skills
SQL UNIX WindowsAutosys ITIL
Desired Skills
Splunk Dynatrace Banking Support
Hiring Mode (TP / FTE / CTH/Any)
Any
Job Description:
Detailed JD
- Deep understanding of Unix Cloud PAAS Oracle SQL queries to take care of any intensive analysis.
- Good experience in Service Now ticketing tool for all Incidents SRs Problem Tickets and also Change/Problem Management Process.
- Good experience in DB Queries Be able to write queries including fair complexity.
- Good experience support environment Be able to understand ticket priorities escalation matrix client connects weekly status representation MI protocol etc.
- Having Exposure in support banking application.
- Having exposure in monitoring tools like Splunk Dynatrace.
- Having additional knowledge on Grafana
- Excellent customer communication.
- Good Analytical skills and team member skills.
Employment Type
Full Time
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