Service Writer
Service Writer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Close Date: Friday June:00 AM
Department: Aviation Department
Function Fleet Services
Salary: $23.00 - $26.38 Commensurate with Experience
SUMMARY
This position is responsible for supporting the Fleet Maintenance Division within the Aviation Department. The service writer is an integral part of the Fleet Maintenance team that assists the Shop Supervisor and Fleet Manager with a variety of job functions including scheduling reporting and assigning work to technicians.
Responsibilities:
1. Scheduling maintenance work on airport operated vehicles and equipment; including calling/emailing other departments to ensure work is scheduled in a timely manner
2. Compiles Daily Vehicle Reports for Senior Level Management
3. Assigning work to technicians as required
4. Prepares legible and complete work orders by asking good diagnostic questions to identify customer needs and records the information accurately.
5. Enters the details of repair work within fleet software system (FASTER) to ensure accurate records are being kept
6. Arranging service/warranty work to be completed through third party vendors
7. Managing P-Card expenses and submitting monthly reconciliation reports
8. Maintains vehicle keys and logs to include Pool cars.
9. Prepares a variety of reports and specific customer notifications.
10. Prepares new vehicle files along with removal of files in preparation for storage.
Minimum and Preferred Qualifications
Graduation from high school/GED required. Prefer graduation from an accredited community college vocational or business school with emphasis in business administration and/or in general automotive or an equivalent combination of education and relevant work/industry/military/job specific experience that provides the necessary knowledge skills and abilities to successfully perform the essential job duties. ASE Service Consultant Certification Preferred. Experience in Microsoft Office Outlook Word and Excel Required. E-Builder and Munis experience preferred.
The Ideal candidate will have proven work experiences as a service writer or similar role. They will have an extensive knowledge of office software programs in addition to having excellent communication and customer service skills.
Knowledge Skills and Abilities:
Computer literacy required proficiency in Microsoft Office with high concentration in Microsoft Excel
Must have outgoing friendly personality and superior communication & customer service skills
The ability to understand and relate technical issues to technicians from customers that provide non-technical descriptions.
Ability to prepare and maintain work records and routine reports.
Ability to follow oral and written instructions.
Ability to communicate effectively both verbally and in writing.
Excellent math data entry and computer skills
Good conflict management skills and the ability to work as a team member and team leader with employees and other city agencies
Ability to work with minimal supervision
Physical Requirements:
Physically demanding job includes: stooping kneeling crouching crawling reaching standing walking pushing pulling lifting grasping and repetitive motions.
Sitting
Standing
Bending
Twisting
Reaching
Kneeling
Walking (up to 1 mile)
Climbing (12ft)
Lifting (30lbs)
Carrying
Sensory Requirements:
Vision (near distance peripheral)
Depth perception
Touch
Hearing
General Information:
Works 8-hour assigned shift five days per week. Shift subject to overtime change and emergency/urgent calls back to work.
Certain convictions within a 10-year period would prevent unescorted access and therefore deny employment.
Vehicle Maintenance Facility offers heated and cooled work area with good lighting and other facility amenities.
CONDITIONS OF EMPLOYMENT
The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.
For questions about your application or the hiring process please email .
The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to all employees.
Clickhereto learn more about the City of Charlottes benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Employment Type
Full-Time
