EDC Administrative Coordinator
EDC Administrative Coordinator
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Job Description
Who we are! Economic Development Center (EDC)
The Economic Development Center (EDC) at Chinese Mutual Aid Association is funded in part through a cooperative agreement with the U.S. Small Business Administration (SBA) and the Illinois Department of Commerce & Economic Opportunity.
Job Description
Chinese Mutual Aid Association (CMAA) is seeking a highly flexible and adaptable individual who can serve within our Small Business Development Center (SBDC) Neighborhood Business Development Center (NBDC) Cook County Source and APEX Accelerator. This individual will need to have great communication and interpersonal skills to work with clients and be able to follow through and make sure great service is their top priority.
The Administrative Coordinator position will be responsible for the day-to-day operations of the center. The position calls for a wide variety of administrative skills due to the diversity of clientele the center serves such as managing client intake creating engaging e-newsletters and marketing materials and creating and disseminating educational workshops. You will support the Director of EDC at CMAA in providing new information opportunities to small businesses managing financial processes and reporting for center spending and activities and reporting back to our funders on metrics and success stories. This information may affect hundreds of small businesses. Therefore it is of the utmost importance that client confidentiality be maintained.
Other programs include but not limited to: Cook County Small Business Source Referral Partner National ACE / MBDA Capital Readiness Program
Essential Functions & Responsibilities
- Oversee new client intake processes both in-person and online ensuring that clients are properly registered and assigned business advisors while maintaining client documentation by saving dated meeting notes in individual folders and logging session details (time/topic) in Neoserra and Salesforce (CRM databases).
- Support the Director by tracking counseling tasks attending sessions and reviewing AI-generated notes prior to sending counseling recap emails.
- Process check requests efficiently to support the organizations financial operations ensuring smooth financial transactions
- Develop and execute marketing strategies for EDC programs and activities including email campaigns outreach efforts and social media promotions to engage the small business community and Accelerator Program.
- Manage social media platforms to engage the community promote the organizations mission and create marketing materials using tools like Canva and Eventbrite for events and posts
- Curate and share success stories to highlight the impact of the organizations efforts prepare and distribute monthly newsletters containing grant research and opportunities client spotlights upcoming events and valuable information for small business owners using platforms like Constant Contact
- Maintain a current reference library and database as mandated by the EDC program providing easy access to relevant materials for advisors and clients
- Collaborate with external partners agencies and service providers to ensure clients are connected with the most appropriate resources when needs extend beyond EDC capabilities. Facilitate warm referrals and maintain relationships with outside entities to provide clients with comprehensive wraparound support.
- Assist clients in preparing grant and loan applications by researching and understanding grant requirements providing guidance on eligibility and helping gather and submit required documents
- Generate and upload monthly reporting for monitoring and assessing program performance following specific reporting conventions and maintaining data accuracy
- Oversee business advisors in using CRM database for tracking client sessions analyzing metrics and documenting success stories to showcase the achievements of EDC clients
- Coordinate all aspects of event logistics: venue agendas flyers registration (Eventbrite) and promotional assets including conferences webinars and in-person gatherings to facilitate valuable educational opportunities and networking for small business owners
- Support the submission of internal grant applications to funders aiming to increase center funding for continued program growth and support
- Maintain well-organized documentation and communication channels including folders and resources for each program in EDC (SBDC NBDC APEX Cook County CMAA) to ensure clarity and accessibility of information
- Travel 10% locally; may include overnight business travel within the United States for conferences convenings
- This role is currently hybrid with twelve (12) days in-office each month/three (3) days each week.
Work Environment
- This job operates in a clerical office setting however occasional field work is required for events conferences and other outreach role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines as well as specialized programs such as Canva Excel CRMs etc.
- This is a largely sedentary role however some filing is could require the ability to lift files open filing cabinets and bending or standing on a stool as necessary.
Perks
- Comprehensive Health benefits package to include medical dental and vision plans with employer contribution between 60%-90% of premiums!
- 403(b) retirement plan with company match after one (1) year and fully vested at year six (6)!
- 9 Company Holidays a year!
- Personal Time Off Sick Leave and Vacation time off policies!
- Parking/Transit benefits
- Travel Reimbursements for eligible commuting routes
- Opportunities for growth and to give back to communities!
- Fun high-energy culture!
- Access to an exceptional leadership team!
The approximate salary for this position is $40000.00 annually. Please note that the indicated base salary is provided in good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to education experience knowledge skills etc.
CMAA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status genetic information or any other status protected by applicable federal state or local laws.
If you need assistance or an accommodation due to a disability during the application or interview process please contact us at and request the Human Resources Department or email at and reference the job ID2574496.
Qualifications
- Knowledge of administrative and clerical procedures. Familiarity with PowerPoint and CRM (eg- Neoserra and/or Salesforce) is a plus!
- Knowledge of computers and data entry is required. Working knowledge of Constant Contact and Canva is a plus!
- Strong Excel skills including V-lookups linked sheets and formatting for reporting are very important
- Strong interpersonal skills including the demonstrated ability to work effectively with community organizations colleagues business partners and community stakeholders
- Experience with content creation tools (e.g. Canva Adobe Creative Suite) strong understanding of social media platforms and proven ability to develop multi-channel marketing campaigns.
- Demonstrated ability to maintain extreme attention to detail particularly when handling financial transactions records and sensitive information.
- Familiarity with AI-powered tools (e.g. ChatGPT Grammarly Notion AI) to streamline communication task management and content creation.
- A B.A. or B.S. degree in business economics or another relevant field is a plus
Required Experience:
IC
Employment Type
Full-Time
