Director of IT Operations
Director of IT Operations
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Salary Not Disclosed
1 Vacancy
Job Description
Primary Purpose:
The Director of IT Operations provides strategic leadership and oversight for the planning
implementation and maintenance of technology infrastructure and support services across the district.
This position ensures the reliability security and performance of district-wide IT operations including
networking systems administration information systems desktop services and audio-visual support.
The Director collaborates with district leadership to support instructional and operational goals through
robust innovative and secure technology services.
Qualifications:
Education / Certification:
Bachelors degree required. Computer Science Information Technology or related field preferred.
Relevant certifications preferred (e.g. CompTIA Network CCNA/CCNP Microsoft)
Special Knowledge/Skills:
Strong understanding of enterprise-level network architecture cybersecurity practices server
infrastructure and data center management.
Proficiency in managing Microsoft Active Directory VMware backup systems and cloud services
(Azure Google Workspace etc.).
Experience with SIS platforms asset management systems and ticketing systems.
Excellent leadership project management and organizational skills.
Effective interpersonal and communication abilities with both technical and non-technical
audiences.
Strong knowledge of K-12 educational technology practices and compliance requirements (FERPA
CIPA E-rate etc.).
Experience/Other Requirements:
Minimum of 2 years of IT leadership experience preferably in a public school district or similar environment preferred.
Experience supervising multi-disciplinary technical teams.
Demonstrated experience in managing large-scale infrastructure projects and support operations.
Supervisory Responsibilities:
Direct supervision of:
Network Team
Systems Administrator
Information Systems Manager
Desktop/AV Coordinator and Team
Evaluate performance support growth and build capacity within the IT operations team.
Promote a culture of accountability service excellence and innovation.
Major Responsibilities and Duties:
Leadership and Strategy
- Support the CTO in developing and implementing the districts technology operational vision
and strategic plan.
- Lead and coordinate IT operational teams to ensure high availability security and reliability of
technology systems and infrastructure.
- Participate in technology budgeting and forecasting for operational services assets and
projects.
Infrastructure and Systems Oversight
- Ensure efficient secure operation of district networks servers telecommunications and
wireless infrastructure.
- Oversee implementation and maintenance of disaster recovery and business continuity systems.
- Manage vendor relationships and service agreements related to IT infrastructure and support.
Support Services and Operations
- Oversee the helpdesk desktop support and audiovisual support teams to ensure responsive
customer-focused technical support.
- Coordinate scheduling resource allocation and documentation practices to streamline support
services.
- Establish and monitor key performance indicators (KPIs) for system uptime ticket resolution
and service quality.
Compliance and Security
- Collaborate with the CTO on the development and enforcement of cybersecurity policies and
best practices.
- Maintain compliance with federal and state technology regulations and audit requirements.
- Assist in incident response planning reporting and resolution.
Collaboration and Communication
- Serve as a liaison between IT and district departments to ensure alignment of technology
services with organizational needs.
- Facilitate professional development and training for IT staff to promote continuous
improvement.
- Communicate technical plans and issues effectively to district stakeholders.
Working Conditions:
Mental Demands/Physical Demands/Environmental Factors:
Tools/Equipment Used: Standard office equipment including personal computer and peripherals
Posture: Prolonged sitting; occasional bending/stooping pushing/pulling and twisting
Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching
Lifting: Occasional light lifting and carrying (less than 15 pounds)
Environment: May work prolonged or irregular hours; occasional districtwide travel
Mental Demands: Work with frequent interruptions; maintain emotional control under stress
Occasional districtwide and statewide travel; frequent prolonged and irregular hours.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Required Experience:
Director
Employment Type
Full-Time
