AVP of Client Experience and Business Operations
AVP of Client Experience and Business Operations
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Job Description
What will I do:
The AVP of Client Experience and Business Operations is a senior leadership role responsible for shaping and executing the client engagement strategy while overseeing the operational effectiveness of service delivery and recruitment alignment. This role bridges the gap between client-facing teams recruitment operations and internal business functions to ensure that both client and candidate experiences are seamless responsive and value-driven. The AVP plays a critical role in driving satisfaction operational efficiency and scalable growth by aligning recruitment efforts with evolving workforce solution needs and expectations.
Day in the Life:
Client Experience Leadership:
- Champion a client-first culture across client departments ensuring consistent high-quality service delivery.
- Lead initiatives to enhance the client journey from onboarding through long-term engagement.
- Serve as a senior point of contact for key clients addressing escalations and ensuring strategic alignment.
- Analyze client feedback and satisfaction metrics to identify trends and implement improvements.
Business Operations Oversight:
- Oversee day-to-day business operations related to client service delivery ensuring recruitment alignment with organizational goals.
- Collaborate with cross-functional teams to streamline workflows improve service consistency and eliminate inefficiencies.
- Monitor operational KPIs and implement data-driven strategies to enhance performance and scalability.
- Ensure compliance with internal policies industry standards and client-specific requirements.
Recruitment Alignment & Candidate Experience:
- Partner with recruitment leadership to ensure hiring strategies align with client expectations and candidate preferences.
- Oversee the integration of candidate feedback into recruitment processes to improve engagement and retention.
- Ensure that recruitment teams are equipped to deliver talent that not only meets technical requirements but also aligns with client culture and values.
- Promote a candidate-centric approach that enhances the overall experience from initial contact through placement and beyond.
Client-Centered Team & Performance Leadership:
- Lead and mentor client-facing teams including client managers and client success personnel to deliver exceptional service and build lasting client relationships.
- Establish clear performance expectations centered on client satisfaction responsiveness and service quality.
- Promote a customer-first culture that prioritizes proactive communication problem-solving and value delivery.
- Implement feedback loops to gather client insights and translate them into actionable improvements across teams.
- Recognize and reward team members who demonstrate excellence in client engagement and relationship management.
Strategic Planning & Growth:
- Partner with executive leadership to define and execute strategic initiatives that drive client retention and business expansion.
- Identify opportunities to enhance service offerings and differentiate the company in a competitive market.
- Contribute to long-term planning budgeting and forecasting efforts related to client services and operations.
Who Am I:
- 8 years of proven Sales leadership experience in the health care staffing industry.
- Strategic and people-focused leader with a passion for delivering exceptional client experience and driving operational excellence.
- Thrives at the intersection of service delivery recruitment alignment and business strategy.
- Champion of client-first culture ensuring every touchpoint from onboarding to long-term engagement is a seamless responsive and value-driven process.
- Strong foundation in cross-functional collaboration and experience leading initiatives to enhance client and candidate journeys streamline operations and scale performance.
- Data-informed mindset to decision-making using key performance indicators and client feedback to continuously improve service quality and operational efficiency.
- Mentor and motivator empowering client-facing teams to exceed expectations through clear performance standards proactive communication and a relentless focus on relationship-building.
- Approach to leading is rooted in strategic foresight aligning recruitment strategies with evolving workforce needs while identifying opportunities for growth and differentiation in a competitive market.
- Committed to creating meaningful lasting partnershipsinternally and externallythat drive satisfaction loyalty and sustainable success.
My Team: We are a high-performing client-obsessed team dedicated to delivering exceptional service and operational excellence. United by a shared commitment to quality responsiveness and innovation we serve as the bridge between clients recruitment operations and internal business functionsensuring every experience is seamless strategic and impactful.
Overseeing a team made up of client managers client success professionals and operational leaders who thrive in a collaborative fast-paced environment. We lead with empathy act with urgency and solve problems with a proactive mindset. Whether were enhancing the client journey aligning recruitment strategies or optimizing internal workflows we do it with a focus on measurable outcomes and long-term value.
We believe in continuous improvement using data and feedback to refine our approach and exceed expectations. We celebrate wins learn from challenges and support one another in delivering excellence every day. At our core we are relationship builders strategic thinkers and passionate advocates for both our clients and our candidates.
Together we dont just meet expectations we redefine them.
Physical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit and stand; occasionally required to walk stoop kneel and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. LRS Healthcare recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations.
Required Experience:
Exec
Employment Type
Full-Time
