Operations Manager
Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Vice President Operations of Wesgroup Equipment this position oversees and grows the operations of the Westerra Equipmentbranch in Abbotsford. You will also work closely with the local team to manage performance advise and pitch-in to support high levels of customer experience and to generate profitable revenue growth in service parts rentals.
Key Responsibilities:
- Manage all aspects of business operations which includes service parts and rentals (plus operator training if required).
- Develop highly engaged teams in each department through effective recruitment training scheduling performance management and recognition activities.
- Actively promote and instill customer focus throughout all departments and branches.
- Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams.
- Proactively and enthusiastically engage customers in dialogue to understand needs follow up on concerns and issues and to grow customer accounts in all areas of our business.
- Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments.
- Drive team productivity to meet and or exceed monthly targets (revenue absorption etc.).
- Promote and maintain a safe working environment complying with all health and safety policies procedures and legislation.
- Other duties as assigned.
Talent Management Responsibilities:
- Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees.
- In conjunction and consultation with the HR department ensure all necessary training and education is kept current updated and improved.
- In consultation with the HR department is responsible for the preparation and implementation of staff performance reviews staff development objective setting and succession planning.
- Train develop mentor and coach junior team members.
- Responsible for maintaining efficient and productive staffing levels.
- Ensure the companies ways of working are modeled and adopted throughout their team; the incumbent will work with the companys values to deliver a positive constructive work environment.
- Responsible for the safety of all their staff.
Knowledge Skills and Abilities:
- Proven ability to build high performing teams.
- Ability to meet and exceed customer expectations.
- Ability to understand business financials and levers for improvement.
- Ability to build relationships in person via phone and alternate methods of communication.
- Excellent verbal and written communication skills.
- Highly motivated self-starter enthusiastic and well organized.
- Strong problem-solving skills with a focus on improving processes through a collaborative approach.
- A proactive autonomous individual able to set own high standards and succeed.
Training Education and Experience:
- Previous experience and success in delivering results as a service manager and or operations/branch manager.
- Post-secondary education in a relevant field.
Values:
- Build trust with customers and each other.
- Be a team player commit to working together to win.
- Be customer-focused wow customers so they become raving fans.
- Support community care for our people our community and our planet.
- Deliver results know what you need to do and get it done.
Working Conditions: The Operations Manager is based out of the Abbotsfordoffice and works 40 hours on average per week Monday to Friday. Some travel to local branches and to the US may be required.
Privacy Notice for Job Applicants: By applying you consent to share your name and email with our third-party assessment provider solely for assessment purposes if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns please contact our HR department at .
Selection Process Notification: Due to the volume of applications we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.
Required Experience:
Senior IC
Employment Type
Full-Time
