Customer Success Field Engineer
Customer Success Field Engineer
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Creativity for All
Adobe is a place where exceptional people work dont just take our word for it our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!
Were proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance global days off wellness fund market-leading parental leave access to our Employee Stock Purchase Program and programs designed to help continue to build your career.
We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy employee and community engagement.
We know that people are the differentiator in our business and thats why we want to meet you.
The Opportunity
The Customer Success Field Engineer position is a client-facing role passionate about helping clients to realize and quantify value driven by our Adobe solutions. This position will require foundational technical knowledge across Adobe Experience Cloud products coupled with class leading customer advisory and influence skills. Field Engineers work to align unique business objectives to Adobe solutions and provide trusted advice on how best to meet customer needs holistically. In addition they collaborate cross-team to deliver on recommendations across technical and strategic outcomes to help drive business impact and support customer needs.
What youll Do
- Be a recognized trusted authority (by clients partners and colleagues) across our Data Insights and Customer Journeys solutions (including AEP Apps Analytics Target & Audience Manager).
- Conduct engagement-based customer discoveries to realise our customers technical environment business objectives goals and challenges in order to provide the best advice needed to drive customer success value and return on investment.
- Effectively analyze challenging technical issues identify possible solution options and facilitate with presentation and review of recommended mitigations.
- Effortlessly multi-task working across multiple client engagements and account teams at the same time across multiple internal initiatives.
- Actively maintain the highest level of technical expertise by knowing the latest Adobe technologies through internally and externally available learning opportunities and self-study.
- Interact frequently with clients via phone email and/or in-personincluding interaction with marketers analysts web developers and C-level executives
- Collaborate and work as a team with the other Ultimate Success resources on assigned accounts.
What you need to succeed
- Deep technical knowledge across Adobes Data & Insights solutions mainly AEP & Apps but experience across other D&I solutions such as Analytics Target Audience Manager will be useful. Be familiar with core data concepts data schemas and understand privacy / security concerns.
- Strong executive presence and influencing skills.
- The capacity to understand business requirements and translate them into architecture design and development activities for our most complex digital solutions.
- Demonstrate proficiency in integration technologies and techniques across the Adobe stack with 7 years of direct client experience.
- Experience articulating technical solutions and positive outcomes to both technical and non-technical audiences.
- The ability to adapt optimally with a variety of clients and partners in complicated situations employing strong facilitation skills while establishing credibility and trust quickly.
- Be self-motivated adaptable professional and a champion of customer success!
- Demonstrate excellent verbal and written communication skills.
Adobe for All
Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included were committed to fostering a diverse and inclusive workplace for all.
Take the plunge and jump in
Liking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we become so much better together. Wed love to see where we can help drive Creativity for All together!
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past present and emerging.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Employment Type
Full-Time
