NI-Patient Access Rep Hospital
NI-Patient Access Rep Hospital
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Job Description
Pay Range: $19.58 - $27.41/ hour
Additional components of compensation may include:
- Evening night and weekend shift differential
- Overtime
- On-call pay
Benefits information: UW Health in northern Illinois you will have:
Competitive pay and comprehensive benefits package including: PTO Medical Dental Vision retirement short and long-term disability paternity leave adoption assistance tuition assistance
Annual wellness reimbursement
Opportunity for on-site day care through UW Health Kids
Tuition reimbursement for career advancement--ask about our fully funded programs!
Abundant career growth opportunities to nurture professional development
Strong shared governance structure
Commitment to employee voice
POSITION SUMMARY:
Under the general direction of the Patient Access Supervisor the Patient Access Representative-Hospital enters and verifies demographic and insurance information identifies and collects patient financial obligations and registers or admits the patient. This position will be crossed trained to register ambulatory emergency department and admitted patients as well as complete notification of admissions to insurance companies coordinate preadmissions and ensure proper admissions documentation relative to diagnosis attending provider service assignment.
The individual is ultimately responsible for assisting patients and families via phone at the bedside for inpatients in the emergency department or in clinics and works closely with clinic and business office representatives providers and inpatient units. This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience exhibit empathy engage in compassionate collections and demonstrate strong communication skills.
EDUCATION/TRAINING:
Minimum:
High School Diploma or Equivalent
Preferred:
Associate degree in Business Finance. Health Information Management or related field
LICENSURE/CERTIFICATION:
Minimum:
N/A
Preferred:
N/A
EXPERIENCE:
Minimum:
One (1) year of experience in a customer service-related field
Preferred:
One (1) year of experience in a healthcare call center business financial or insurance related field
REQUIRED SKILLS KNOWLEDGE AND ABILITIES:
- Ability to work independently in a demanding environment.
- Must independently recognize and evaluate situations for the level of urgency.
- Experience in providing a high level of customer service.
- Strong emotional intelligence and empathy.
- Excellent written and oral communication skills.
- Strong computer and typing skills.
- Maintains effective and cooperative working relationships with co-workers leaders clinical staff and the public.
- Must be detail oriented and accurate.
- Ability to multi-task and prioritize tasks.
- Displays an aptitude and willingness to learn new responsibilities along with department changes.
- Willingly accepts feedback.
- Flexible and innovative.
- Ability to problem-solve and work independently and not let external distractions interfere.
- Displays a professional appearance.
- Dependable and reliable in achieving goals.
- Experience operating office machines such as personal computers fax machines photocopier and document scanners.
- Familiarity with medical terminology and abbreviations.
MAJOR RESPONSIBILITES:
Core Responsibilities:
- Obtain and verify patient identity demographic and registration information; effectively communicate the purpose for and the requirements of all required patient documents. Must be able to complete and understand the differences between registrations in the ambulatory inpatient or Emergency Department setting.
- Bedside follow-up with patients where all necessary information was not obtained at admission obtain inpatient signatures and complete forms including accident reports for lien preparation and financial statements if needed.
- Change preadmission requests and perform cancellations when necessary to assure accuracy of records. Assign the preadmission unit for scheduled admissions.
- Arrive patients: Clinic outpatients and ancillary appointments for both scheduled and walk-in patients.
- Complete financial registration responsibilities including but not limited to creating guarantor accounts interpreting eligibility requirements collecting document signatures insurance card scanning taking patient photos collecting patient payments and creating financial estimates
- Counsel patients on prior authorization referral requirements insurance networks covered services and financial responsibility forms.
- Promote registration/arrival kiosks to patients and assist them with their use.
- Process discharge and readmission requests for patients transferring between the rehab or psychiatric units and medical units. These requests must be processed real time to prevent delays in patient care.
- Work closely with the Operating Room staff and expedite any requests for changes to admissions patient class or attending information.
- Complete notifications of urgent admissions to ensure payor contractual requirements are met.
- Provide patients with information on the financial assistance policy and application process explaining alternatives and routing patients without clearance to Financial Counseling
- Complete the health screening questions with patients and visitors
Customer Service Standards:
- Support co-workers and engage in positive interactions.
- Communicate professionally and timely with internal and external customers
- Demonstrate friendliness by smiling and making eye contact when greeting all customers.
- Provide helpful assistance in anticipating and responding to the needs of our customers.
- Collaborate with customers in planning and decision making to result in optimal solutions.
- Ability to stay calm under pressure and deal effectively with difficult situations.
Our Commitment to Diversity Equity and Inclusion
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge unique perspectives and qualities each employee and physician brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.
Employment Type
Full-Time
