IT Statewide Senior Program Manager 2 (Arm)
IT Statewide Senior Program Manager 2 (Arm)
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$ 6254 - 11258
1 Vacancy
Job Description
About this Job
- The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Agency Relationship Management section. This job title has an assigned pay grade of TS-318. Req. 209148
The Office of Technology Services aims to be a responsible partner in delivering innovative effective and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the States investment in technology by promoting smart decision-making solving problems intelligently increasing the rate of project success and fostering a skilled and professional staff.
The Agency Relationship Management section serves as the organizational liaison between the State Chief Information Officer and the agencies served by OTS. The incumbent is responsible for providing the primary line of information technology services on behalf of OTS to an agency with a large data processing need and large employee head count served by OTS. Work directly with the agency executive management team and other OTS sections to identify plan implement and maintain information technology initiatives and systems that support the mission of the agency. Minimum Qualifications
Seven years of experience in information technology program management project management or business analysis; OR
Six years of full-time work experience in any field plus five years of experience in information technology program management project management or business analysis; OR
An associates degree in information technology plus five years of experience in information technology program management project management or business analysis; OR
A bachelors degree plus five years of experience in information technology program management project management or business analysis; OR
A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field plus four years of experience in information technology program management project management or business analysis; OR
A masters degree plus four years of experience in information technology program management project management or business analysis.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.Job Specification
The official job specifications for this role as defined by the State Civil Service can be found here.
Job Duties and Other Information
Job Duties:
50% Support OTS Service Operations by facilitating the service operations relationship between OTS and a designated state agency with a large data processing need and large employee head count. Engage OTS operational units to maintain awareness of OTS policies strategies and objectives in support of agency IT operations and technology and in planning agency IT initiatives. Provide strategic counsel and maintain business relationships between OTS operational units and the agency to facilitate OTS service offerings to the customer at the strategic and tactical levels. Provide support to agency IT operations where capable ensuring agency IT systems are operational in accordance with agency needs. Communicate scheduled system outages and updates on major incidents affecting a designated agency.
25% Support OTS Service Strategy by identifying and implementing specific strategic agency IT requirements including oversight of technology procurement within DOA policies for their designated agency. Identify key agency stakeholders strategic IT requirements and sufficient funding to provide business cases for potential opportunities to OTS to improve and modernize agency IT systems and platforms. Maintain communications with key agency and OTS operational stakeholders to ensure information dissemination on status of OTS-supported IT operations and initiatives. Serve as single point-of-contact for agency executive management to provide direct support for agency IT operations.
20% Drive continuous service improvement by constantly evaluating the quality of OTS service delivery to designated state agencies. Develop negotiate maintain and monitor OTS services. Report service performance facilitate reviews on ability to meet strategic objectives and initiate service improvement plans. Evaluate and respond to customer satisfaction through service reviews customer feedback and reports for system reporting.
5% Perform all other tasks special projects analysis studies and plans as directed.Position-Specific Details:
This vacancy will be filled by new hire or by promotion of a current permanent status classified employee.
Louisiana is a State as a Model Employer for People with Disabilities.How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions including promotions demotions details reassignments and transfers. Also prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal governments E-verify system.
ResumesWILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application or faxed to . The selected candidate will be required to submit original documentation upon hire.
For further information about this posting please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
email:
Required Experience:
Manager
Employment Type
Full Time
