Deputy Program Manager â Deskside Services
Deputy Program Manager â Deskside Services
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Salary Not Disclosed
1 Vacancy
Job Description
Company Overview:
Join a fast-growing company highly experienced in cyber security cloud computing virtualization big data analytics and project management! IMTS offers competitive compensation excellent benefits including tuition reimbursement and employer-contributed 401K and referral bonuses. We work with the best customers on-site at top government agencies.
Job Title: Deputy Program Manager Deskside Services
Primary Location: Huntsville AL
Clearance: Active Top-Secret (TS)
Position Summary:
We are seeking an experienced Program Manager Deskside Services to lead and manage deskside support operations in support of its mission-critical IT infrastructure. This leadership role is responsible for overseeing the daily operation administration and performance of a large-scale service desk contract ensuring the highest levels of service delivery compliance and security.
Responsibilities:
- Provide overall project management and technical leadership of the deskside services IT contract.
- Manage day-to-day operations and performance of deskside and helpdesk personnel supporting FBI systems and users.
- Ensure the contract is adequately staffed at 95% or higher maintaining qualified cleared personnel at all times.
- Collaborate with the PMO FSO and Recruiting teams to handle personnel life cycle actions: hiring onboarding access and terminations.
- Coordinate with FBI stakeholders to maintain 100% compliance with Visitor Access Requests (VARs) avoiding any access lapse.
- Maintain the security integrity of all contract tasks systems and user interactions across all levels.
- Deliver all contract deliverables and performance metrics accurately and on time.
- Provide administrative and technical direction to a team of 40 IT professionals.
- Ensure all documentation meets FBI standards and procedural requirements.
- Maintain consistent transparent and professional communication with FBI leadership regarding contract status risks and staffing.
Required Qualifications:
- Active Top-Secret (TS) clearance
- Minimum 7years of experience in Information Technology with 5 years in helpdesk/deskside support environments.
- At least 5 years in a management position preferably leading a help desk service desk or deskside support function.
- One or more of the following certifications required:
- PMI PMP
- CompTIA Project
- HDI Desktop Support Manager
- HDI Support Center Manager / Lead / Director
- ITIL Foundation certification highly preferred.
- Experience working in a law enforcement (LE) agency with prior FBI experience is strongly preferred.
- Proven experience managing teams of 40 or more IT personnel.
Preferred Qualifications:
- Strong understanding of FBI processes security protocols and administrative procedures.
- Demonstrated ability to lead diverse technical teams under a high-security high-demand environment.
- Skilled in conflict resolution personnel management and operational risk mitigation.
- Excellent verbal and written communication able to interface directly with federal leadership.
- Results-oriented with a strong focus on mission delivery compliance and continuous improvement.
Required Experience:
Senior IC
Employment Type
Full-Time
