Chargeback Specialist with German and English
Chargeback Specialist with German and English
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Job Description
This is Worldline
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity:
We are currently looking for a Dispute & Chargeback Specialist with German to strengthen our team handling card transaction disputes. In this role you will play a key part in protecting both our merchants and customers by ensuring fair compliant and timely resolution of card scheme disputes (e.g. Mastercard Visa Diners UnionPay JCB).
Day-to-Day Responsibilities:
- Analyzingdisputes coming from the issuing banks and taking the right decisions in accordance with the rules and regulations of different card schemes (Mastercard Visa Diners UnionPay JCB)
- Informing our merchants of their disputes requesting appropriate documentation to refute the banks claim
- Editing preparing and submitting documentation to the issuing banks in a timely and accurate manner
- Advisingour customers in case of questions and ensuring that they understand the dispute process to avoid complaints
Who Are We Looking For:
We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and grow. In practice this means:
- Very good (at least B2) written and verbal business communication skills inGerman and good English
- A technical approach with excellent attention to detail
- Strong customer focus
- Great interpersonal and communication skills
- Problem-solving mindset analytical and troubleshooting skills
- Knowledge of Microsoft products (Windows Outlook basic Excel) and an affinity for handling applications
- Experience inChargebacks/card disputes will be a strong asset; otherwise general experiencein customer serviceincluding especially complaint handling
Perks & Benefits:
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn grow and accelerate your career.
- Full-time job contract and stable working conditions (performance bonus private medical healthcare and more)
- Competitive salary and a range of benefits for employees
- Best location in Warsaw only 20 meters away from Rondo Daszyskiego underground station
Shape the evolution.
We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
