Service Manager
Service Manager
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Job Description
Pohanka Automotive Group of Salisbury Maryland Located in the Eastern Shore
Are you a dynamic leader with a passion for the automotive industry Do you excel at building customer trust and motivating a high-performing team Were searching for an experienced Automotive Service Manager to join our growing dealership and drive our service department to new heights!
Key Responsibilities
-Oversee daily operations of the service department to ensure efficiency and profitability
- Lead coach and develop a team of service advisors and technicians
- Deliver exceptional customer service resolve concerns and foster lasting relationships
- Monitor and achieve departmental goals for sales productivity and customer satisfaction
- Manage scheduling workflow and inventory to ensure timely and quality repairs
WHY WORK HERE:
- Time Magazine National Quality Dealer Award Winner
- The Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry community and the nation
- Distinguished Service Citation from the Automotive Hall of Fame
WE OFFER:
- Medical Dental
- Life and Disability
- 401K with Company Contribution
- Paid Vacation
- Paid Personal Leave
- Paid Holidays
- Bonus Programs
- Vehicle Purchase Programs
ADDITIONAL RESPONSIBILITIES:
- Ensure that customers receive prompt courteous and effective service
- Serve as a liaison between technicians and customers
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
- Manage and hire technicians and service advisors
- Interview and make new hires
- Distribute work between technicians
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Spend quality time building relationships with the customers
REQUIREMENTS:
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience preferred
About the Dealership
The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919 our group has grown to a family of 20dealershipsthroughout Northern Virginia MarylandWashington DC and Texas. Since 1919 five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.
At Pohanka you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!
Required Experience:
Manager
Employment Type
Full-Time
