Technical Writer
Technical Writer
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Opportunity
Adobes Digital Enablement & Care team helps millions of users find success with Adobes products engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value relevant targeted content in-app on the web and on our HelpX social and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help inspiration and creative success and engagement.
What youll do:
Define deliver and lead content initiatives that increases customer self-service and enablement for a suite of products within multiple channels - web in-app community social and more.
Improve customer data analysis and build insights and strategies for knowledge troubleshooting and outcome-based content
Work with marketing and product teams to propose projects and campaigns to aid self-serve increase ARR and grow product usage
Lead projects that deliver results and manage dependencies within the context of narrow release timelines.
Collaborate with engineering support and product management to understand product goals experience and customer needs to define content opportunities.
Be capable of wearing multiple hats: strategist creator and author quality control and editor data and insights and project manager.
Design and maintain logical information architectures with a primary focus on usability and discoverability
Collect and analyse quality metrics to ensure content efficiency and outcomes.
Collaborate effectively with cross-functional teams and contributors to develop write and maintain content.
Deliver clear and concise content by following Adobe writing principles and Style Guide.
Deliver high quality and accurate content by ensuring effective reviews by all partners.
Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap and experience.
Monitor user activity feedback ratings and web metrics to identify and report issues that have maximum impact on most users.
Experience and qualifications:
Bachelors degree or higher in English communication journalism marketing or other relevant fields
6 years experience preferably at a software company where the majority of your work involved customer-centric content collaborating with various partners and writing customer-facing documentation.
Experience with text visual and video development tools or CMS
High proficiency in English language both verbal and written.
Strong teammate with good communication organization and interpersonal skills.
Strong analytical skills with the ability to plan prioritize and respond to changes quickly based on documented results and metrics.
Knowledge of standard processes in analytics search technologies and SEO (Search Engine Optimisation).
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Employment Type
Full-Time
