IT Support Technician
IT Support Technician
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Job Description
We are seeking a proactive and collaborative IT Support Technician to provide expert support and solutions across our IT infrastructure. This includes Office 365 the on-premises network and associated core technologies such as Azure Active Directory virtualization SAN backups disaster recovery Microsoft Teams SharePoint and more. In this role youll work closely with Network Engineers and Desktop Support staff to scope assess plan design test and document both enterprise and cloud-based solutions.
Your contributions will directly support organizational stability security and scalability enhancing operational efficiency and empowering strategic technology initiatives across the business.
Key Responsibilities
Infrastructure & Systems Administration
Support the design and implementation of innovative technical solutions to enhance processes within an Office 365 environment.
Collaborate with cross-functional teams to gather requirements test systems and deploy solutions.
Monitor maintain and troubleshoot infrastructure systems such as routers switches firewalls and wireless access points.
Document technical issues solutions and configurations to ensure consistency and support future needs.
General IT Support
Provide Tier 1 and Tier 2 support for user accounts operating systems applications and network connectivity issues.
Contribute to shared support cases assist teammates and promote a collaborative team environment.
Research and address root causes of recurring issues implementing long-term fixes.
Maintain accurate inventories of IT equipment coordinating repairs and replacements to minimize downtime.
Document resolutions to build a knowledge base and improve service consistency.
Cybersecurity
Protect network resources by managing firewalls VPNs and IDS and monitoring for suspicious activity.
Collaborate with the information security team to implement ISO 27001-aligned security policies.
Conduct vulnerability assessments perform patch management and respond promptly to security incidents.
Ideal Candidate Profile
Strong technical background in Office 365 Azure Active Directory networking and virtualization.
Solid understanding of cybersecurity principles and hands-on experience managing security tools.
Team-oriented detail-driven and adept at documentation and process improvement.
Committed to operational excellence with a focus on stability security and user satisfaction.
Qualifications
- A bachelors degree in computer technology or related field is preferred.
- 4 years of equivalent work experience providing IT support and solutions for enterprise and cloud solutions.
- Proficiency in the installation and maintenance of Microsoft systems required.
- Willingness to be available after hours as needed.
- Willingness to travel on a limited basis as needed. International travel as needed. Passport eligibility required.
- Ability to bend stoop lift and transport objects weighing 50 pounds.
Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
IC
Employment Type
Full Time
