Supervisor, Aquatics

When you join the City of Guelph you join a team of over 2000 employees who deliver services the community relies on every day. Together we are bringing to life Guelphs vision of an inclusive connected and prosperous city where we look after each other and our environment. As a single tier municipality we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity service inclusion wellness and learning the candidate will aid in the achievement of the Community Vision for an inclusive connected prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS including 100-per-cent employer matching;
• Extended health and dental benefits including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Resumes are being accepted for the position of Afternoon/Evening Supervisor Aquatics within the Culture and Recreation Department reporting to the Manager of Recreation Programming and Community Development. This position will provide leadership and the implementation delivery and consistency of city-wide aquatics programming for the City of Guelph.

Key duties and responsibilities

• Supervise plan and develop meaningful programming for City of Guelphs aquatic programs at all municipal pools including indoor outdoor and wading pools.
• Supervise and develop inclusive aquatic programs that serve the full community including preschool youth adults seniors.
• Recruit support coach and evaluate staff using clear goals and regular performance check-ins.
• Oversee daily supervision training performance feedback discipline and payroll for aquatic staff.
• Lead the maintenance/life-cycle planning day to day operations and emergency/critical situations for indoor and outdoor aquatics facilities.
• Review and evaluate aquatic services staff evaluations customer satisfaction and engagement activities.
• Lead aquatic staff recruitment and retention strategies.
• Analyze and assess recreation program requirements by the identification of trends demographics and new techniques to determine the needs of the community.
• Maximize the use of aquatics facilities through cooperative program initiatives partnership arrangements community resources and special events. Investigate the feasibility and develop new program initiatives.
• Implement evaluate and monitor policies operating procedures and work plans that support the delivery of effective aquatic recreation programs.
• Monitor plan and adhere to division and corporation financial goals and develop annual operating budgets for Aquatic Services.
• Assist with the execution of marketing and sales plans to maximize revenue usage and customer service satisfaction. Collect and analyze data related to customer feedback and effectiveness of marketing and sales initiatives.
• Liaise and represent the City of Guelph while working with the Lifesaving Society stakeholders suppliers schools contractors and the general community.
• Respond to emergencies inquiries and complaints and ensures a positive relationship between the public outside agencies and internal staff.
• Oversee and ensure the safe and efficient operation of the indoor and outdoor aquatic facilities through knowledge of pool regulations consultation and reporting to Public Health evaluation of costing and pricing strategies etc.
• Support the Recreation Services team through emergencies inquiries and complaints and is an active member of the Recreation Services 24-hour on-call team.
• Develop submit monitor and report on local provincial and federal grant applications and partnerships that support the work of the aquatic and recreation services team.
• Ensure that aquatic staff work in compliance with the Employment Standards Act Ontario Human Rights Act Occupational Health and Safety Act City of Guelph policies and procedures as well as established industry guidelines including regulations 565 TSSA standards for water slides and other relevant statues.
• Perform other related duties as assigned.

Qualifications and requirements

• Completion of post-secondary education.
• Considerable experience supervising unionized and non-unionized employees in an aquatic setting.
• Candidates with an equivalent combination of education and experience will be considered.
• Current Lifesaving Society Swim and Instructor current National Lifeguard Society certification and Standard First Aid with CPR C and Bronze Examiner certification.
• Must possess the following: Standard First Aid Instructor/Examiner National Lifeguard Instructor/Examiner or Lifesaving Society Swim and Lifesaving Instructor Trainer.
• Experience developing and leading community programs and services through engagement research innovation best practices and emerging trends.
• Experience managing budgets balancing program revenues over expenses and forecasting/reporting monthly variances.
• Experience developing submitting monitoring and reporting on grant and funding opportunities.
• Excellent communication skills with the ability to communicate effectively with all levels of staff management agencies and members of our community.
• Experience developing and administering aquatic related policies and procedures.
• Ability to effectively manage multiple tasks and deadlines in order to meet deadlines.
• Excellent customer service skills with the ability to meet customer needs with empathy solution-focused approaches and meaningful outcomes.
• Knowledge of relevant legislation including the Employment Standards Act (ESA) Regulation 565 Child TSSA standards for water slides the Ontario Human Rights Code Accessibility for Ontarians with Disabilities Act (AODA) corporate policies and procedures and other relevant statutes.
• Commitment to diversity inclusion and intercultural competencies to best support staff and members of our community.
• Ability to work independently and as part of a team.
• Advanced skills in Microsoft Office (Word Excel PowerPoint and Outlook).
• A satisfactory police record/vulnerable sector check will be required at the time of job offer
• A valid Class G drivers license with a good driving record. Successful candidates will be required to provide a current driver/s abstract before their start date to confirm their license is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last 5 years. The City of Guelph will take into consideration the number of demerit points and/or nature of the infractions to determine if it meets our requirements.
• The following certifications are considered an asset: High Five certification Lifesaving Society Aquatic Supervisor certification Ontario Fitness Certification and/or Aquafit/Aquatic Therapy Certification or Pool Operator certification.

Hours of work
The regular work week will consist of 35 hours per week afternoons and evenings with occasional weekend and holidays shifts required. After-hours availability to respond to issues and emergencies is also required including participation in a paid on-call rotation.

Pay/Salary
Non-union Grade 5: $83938.40-$104923.00

How to apply
Qualified applicants are invited to apply using our online application system by July 1 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit qualifications and organizations needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however only those being considered for an interview will be contacted.