Responsibilities: Provide technical support and resolve end user end user on appropriate and maintain the help desk tracking software and encourage all users to submit tickets through problems and resolutions in the help desk software to create a log that can be referenced by other members of the technology configure and test new workstations peripheral equipment and and repair printer assignments printer service and users passwords groups and devices in Google Workspace and Active timely workstation hardware and software updates as basic level support for phone systemTroubleshoot and Support Interactive Boards Displays and ProjectorsManage warranty claims on all district devicesAssist the technology team in creating materials for end-user frequently asked questions (FAQs).Perform other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unitHigh School Diploma or equivalent is required. Associates degree with emphasis in technology and advanced coursework or training in computer networks is desired. Any technology related certifications are a plus i.e. (CompTIA Certification Microsoft Certifications etc.) PC networking server and printer troubleshooting experience experience with Chromebooks and Windows devices.
Required Experience:
Unclear Seniority