Specialist, Fraud & Disputes Contact Center (OVERNIGHT) - Omaha, NE
Specialist, Fraud & Disputes Contact Center (OVERNIGHT) - Omaha, NE
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
We believe in a Modern Flexible Workplace and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners caregivers and individuals with disabilities to thrive at our company. We invite you to consider what a Modern Flexible Workplace can mean for you!It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite as determined by business needs. It is required that during the initial training period the incumbent will work onsite 100% of the time. Work location and on-site duration requirement is subject to change based on business needs.
Summary of the Job:
We take pride in the fact that weve been independently owned and operated for 167 years which means we have zero outside influence on the decisions we make. Whether youre starting a new career or finding a new trajectory we believe youll find your fit here. FNBO is a place that can help you learn grow and achieve your goals while maintaining work life balance. We are looking for someone who loves to help others who believes in a greater mission and who takes pride in doing good for the community.
At FNBO we believe that a bank should be a force for good in the world. And to us that means doing right by our customers our employees and our communities day in and day out. As a Fraud and Disputes Specialist you can do just that by helping FNBO customers protect themselves against fraud and dispute transactions as well as provide excellent customer service.
We are looking for someone who will share our excitement about the opportunity to investigate analyze and immerse yourself in the world of fraud and disputes. Our mission is to support our customers who need assistance with basic account servicing dispute their charges or have been victims of fraud while working to proactively identify risk factors to stop suspicious activity before it does damage.
This is a fast-paced role that involves managing a high volume of inbound calls. On average you will be on live calls 95% of your shift. This position is highly phone-intensive requiring comfort with continuous back-to-back calls throughout your entire shift. Strong multitasking abilities and effective communication skills are crucial for thriving in this demanding high paced environment.
This role is critical to meeting the needs of our customers you will be required to adhere to the schedule provided to ensure proper coverage for our business need. Regular and predictable attendance is also required.
We are looking for someone who will share our excitement about the opportunity to investigate analyze and immerse yourself in the world of fraud and disputes.
About This Role:
Training class begins 7/21/25.
12:00pm to 10:30pm CST (6 Weeks)
A remote work option is available after onsite training is completed (9/1/25).
AVAILABLE SCHEDULES:
*** Please note that set schedule preference selections will be considered in the order in which they are received and that selecting a shift/schedule does not guarantee you these hours as offers are not finalized until you have spoken with a FNBOs Talent Advisor.***
8:00PM-6:30AM Mon Tue Wed Sun
8:00PM-6:30AM Wed Thu Fri Sat
8:00PM-6:30AM Mon Tue Sat Sun
Benefits eligibility for all employees begins the 1st of the month following your start date!
Compensation:
$18.00 Per Hour/ Non-Exempt/Hourly
THE SPECIFICS
In our 24/7 department as a Fraud and Dispute Specialist at FNBO you will be expected to:
- Use critical thinking and logic to distinguish between legitimate and potentially fraudulent transactions.
- Make outbound contact with customers.
- Create fraud and dispute case files to continuously meet or exceed department standards of quality and productivity.
- Work independently with customers over the phone to answer and/or ask questions regarding their account and/or disputed transactions on both Debit and Credit Card accounts.
- Meet customers needs by recognizing different communication styles and adjusting your communication accordingly.
- Ensure proper verification practices are followed to validate caller identity.
- Demonstrate professional behavior and promote positive working relationships.
- Provide information in concise and logical ways.
- Fully engaged in team communication and on occasion be willing to provide guidance to team as appropriate.
- Adhere to FNBOs attendance guidelines by having regular and predictable attendance.
In this department we wouldnt call our jobs easy but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff join us. We will provide the support and training to help you become a well-versed Sr. Specialist who can make a big difference to our customers financial lives.
The Ideal Candidate for This Role:
THE IDEAL CANDIDATE FOR THIS ROLE IS
- Focus on attention to detail and accuracy.
- Ability to multi-task while using dual monitors and multiple systems to gather information.
- Excellent oral and written communication typing and reading comprehension skills.
- Team oriented yet able to work independently in a diverse fast-paced deadline-driven environment.
- Ability to problem solve make decisions and take ownership of work.
- Critical thinking skills with the ability to analyze data and trends.
EXPERIENCE AND BACKGROUND REQUIREMENTS
Required:
- High School diploma or GED
- Working knowledge of Microsoft Office suite of products
- 12 months of direct customer service experience
Desired:
- Call center experience
- Previous experience in a remote working environment
- Previous experience in fraud operations
PERKS AND BENEFITS
- Competitive pay and benefits
- Remote work opportunities
- A supportive environment with ongoing support and training
Compensation and Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: obtain compensation and benefit information related to this specific role e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
