Passport Agent/Customer Service Representative
Passport Agent/Customer Service Representative
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USD 20 - 28
1 Vacancy
Job Description
SCHEDULE: Monday - Friday 8:00 am - 5:00 pm
SUMMARY
Under the general supervision and direction of the City Recorders Office performs customer service and coordinates passport acceptance services.
SUPERVISION EXERCISED
None.
ESSENTIAL DUTIES
- Answer and direct a high volume of phone calls related to City services.
- Receive and sort all incoming mail and prepare outgoing mail.
- Coordinate taking passport photos acceptance services including responding to questions about passport processing delivering passport applications to the post office and tracking passport applications.
- Stay informed of changes to the passport acceptance process and shares updates with other passport agents.
- Receive payments and process receipts for services.
- Reconciles receipts each day and prepares deposit for the Treasurers Office.
- Performs administrative support duties as assigned.
- Perform other related duties and responsibilities as assigned.
MINIMUM QUALIFICATIONS
Education: High school diploma or GED.
Experience: One year of customer service office support or office administrative assistant experience.
Certifications/Licenses:
- Valid Utah Drivers License
- Must pass U.S. State Department regulations and be certified as a passport agent within two weeks of hire.
KNOWLEDGE SKILLS AND ABILITIES
Knowledge of:
- Correct use of the English language.
- Proper grammar spelling and punctuation.
- General use of a personal computer software 10-key calculator phone copy machine internet and document imaging scanner.
- Modern office practices and procedures.
Skill with:
- Following verbal and written procedures and instructions.
- Maintaining a congenial working relationship with public staff and other agencies.
- Working well under high pressure situations.
Ability to:
- Communicate effectively both verbally and in writing.
- Exercise good judgment flexibility creativity and sensitivity in response to changing situations and needs.
- Maintain a positive professional and empathetic attitude toward customers at all times.
- Stay calm under pressure.
- Apply tact and judgement to deal with and influence people.
- Maintain confidentiality of documents and information.
WORKING CONDITIONS AND PHYSICAL DEMANDS
Work in a standard office environment which includes reaching bending sitting standing talking hearing and listening. Ability to work a flexible schedule including evenings and Saturday work as required.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
