Customer Service Representative (Hybrid) - 1st Shift
Customer Service Representative (Hybrid) - 1st Shift
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Salary Not Disclosed
1 Vacancy
Job Description
Schedule:
- 1st Shift
- Overtime based on business needs
What you will do:
As a Customer Service Representative you will provide customer services relating to sales sales promotions installations and communications.
- Provide phone support for inquiries from sales and healthcare professionals
- Engage interact and respond in a prompt accurate courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken
- Determine charges for product requests / usage collaborate with Accounts Receivable on invoice disputes / discrepancies take appropriate action required to resolve dispute
- Maintain customer pricing in systems of record including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours as needed if call volume and/or workload require additional time
What you need:
Required
- High School Diploma or GED
- Two (2) years relevant work experience
- Ideal candidate lives within commutable distance from the Export PA or Columbus OH Stryker locations
Preferred
- Experience as account representative; ERP CRM systems
$20.08/hr. $32.87/hr. plus bonus eligible pay is based on skills experience and other relevant factors
Travel Percentage: NoneStryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
Unclear Seniority
Employment Type
Full-Time
