Guest Service Agent (Local Host)
Guest Service Agent (Local Host)
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Job Description
We are Veriu Group (pronounced Very You)!
Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.
Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.
Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.
Now is the perfect time for like-minded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!
To learn more about us visit our website! orhttps:// to Punthill Caroline Springs
Located right on the lakeside and with the convenience of nearby shops cafes and restaurants Punthill Caroline Springs offers excellent apartment hotel accommodation just half an hours drive west of Melbourne CBD.
- 80 Studio One & Two Bedroom Apartments
- Conference space gym & laundry facilities
- Free parking for team and close to public transport
Responsibilities
Reporting to the Hotel Manager youll be part of a small team of genuine people looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same but each day youll strive to:
- Provide a high level of guest services at all touchpoints (check-in check-out during their stay)
- Provide creative resolutions to complaints and problems
- Be true host and location connection for our guest -knowthe local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
- Respond to emergency situations in a safe and professional matter
- Identify & explore opportunities to increase the number of returning & new guests
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard
Benefits
Youll be someone looking for a long-term career with a growing Australian-owned hotel group. Access:
- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track Hotel Management Development program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network
- Discounts on private health insurance
- Access to our Employee Assistance Program
Skills And Experiences
About You
We work in a fast-paced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.
The successful person must have:
- Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
- First Aid Certificate (or be able to obtain before starting)
- Responsible Service of Alcohol Certificate(or be able to obtain before starting)
- Flexibility to work at variety of shifts throughout the week including weekends and public holidays on rotation with other team members (although no overnight shifts required)
- Ability to work as a team & also independently
- Experience in a customer service role
Required Experience:
Unclear Seniority
Employment Type
Full-Time
