Patient Care Coordinator - Faster Paths Clinic

POSITION SUMMARY:

Under general supervision the Patient Care Coordinator will support the needs of the patients we serve with dignity and respect. This role serves as a liaison for patients in communications regarding care rendered in the program. Serves as a liaison with patients facilitating access to care gathering information for phone screening registration and intake reporting paperwork. Schedules appointments verifies demographics and financial information. Facilitates communication between patients and program staff including nurses program manager and providers.

Position: Patient Care Coordinator

Department: General Internal Medicine

Schedule: Part Time with Benefits 32 hour schedule Thursday & Friday 8:00 am - 4:30 pm Saturday & Sunday 8:00 am - 4:00 pm

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Greets and provides assistance to visitors patients and employees in a professional and courteous manner.
• Answers and directs telephone calls and other inquiries to the appropriate person assisting callers as needed.
• Updates patient registration data and books follow up appointments.
• Screens potential new patients to the Faster Paths program using EPIC summarizes the information and then sends on the clinical support staff to further evaluate and decide on next steps.
• Follows up with patients as needed and provides them with necessary information to facilitate ongoing treatment.
• Maintains calendars for assigned personnel.
• Attends clinical meetings as a team member.
• Assist with clinical materials such as: charts folders consents educational materials.
• Meets with patients and collects screening information at intake and quarterly for program evaluation purposes.
• Tracks patient registry on locked Excel lists and works with the program manager on data reporting required by the DPH.
• Maintains an adequate inventory of office and medical supplies
• Performs all general office duties such as photocopying filing and sorting mail.
• Opens reviews and distributes interoffice mail.
• Brings priority items to supervisors attention.
• Operates standard office equipment i.e. fax telephone copier.
• Assists in the care and maintenance of department equipment and supplies.
• Reports any malfunctioning equipment to IT Help Desk or appropriate department.
• Maintains work area and equipment in a neat and orderly manner; organizes work area for efficiency and safety.
• Attends and participates in meeting and/or committees as required.
• Routinely handles large amounts of sensitive confidential information and maintains confidentiality
• Meets hospital-wide standards in the following areas:
• Conforms to hospital standards of performance and conduct including those pertaining to patient rights so that the best possible customer service and patient care can be provided.
• Utilizes hospitals Values as the basis for decision-making and to facilitate the divisions hospital mission.
• Follows established hospital infection control and safety procedures
• Analyses problems in order to determine appropriate course of action and offers constructive suggestions to improve efficiency in office operations.
• Develops competencies as related to position.
• Performs other administrative tasks as needed.
• Complies with all requirements of RESPECT

Must adhere to all of BMCs RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

High School diploma required. Associates degree or Bachelors preferred.

CERTIFICATES LICENSES REGISTRATIONS REQUIRED:

Medical Assistant degree desired

EXPERIENCE:

All incumbents must have medical office experience and/or referral authorization experience as follows:

HS/GED plus 3 years or

Associates plus 2 years or

Bachelors plus 1 year medical office experience and/or referral authorization experience.

KNOWLEDGE AND SKILLS:

Medical knowledge addictions a plus assessment abilities communication and people skills

Equal Opportunity Employer/Disabled/Veterans

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