Student Success Coach

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Job Posting Date:

Application Deadline:

Salary Information:

Department:

Job Description:

Madison College is hiring a part-time Student Success Coach. This holistic coaching/advising position is responsible for the delivery of comprehensive academic retention career and transfer coaching and advising services and activities. This position serves as a primary case-manager for a designated population and supports the strategic goals for student access and success. This individual delivers effective services to improve the persistence retention and degree credential attainment of our students. This individual helps students in determining decision points around processes that impact their academic success. This individual proactively coaches and advises a caseload of students in the development of meaningful Personal Education Plans that are compatible with their academic career and life goals. This individual serves higher risk students (who are in jeopardy of failing or falling behind) through Madison Colleges Navigate Referral and Alert Process.

The Student Success Coach is housed in the RISE (Retention Initiatives and Student Engagement) Office and works with staff faculty and administrators from schools and units across the district. RISE is a supportive learning community dedicated to students academic and professional offer advising coaching mentoring tutoring and many ways to engage with RISE students through workshops events and celebrations. We support all high promise students: students of color first-generation students income-eligible military-affiliated students and students with disabilities.

This position reports to the Manager RISE.

This part-time position is scheduled for 20 hours per week year-round (52 weeks) with a flexible Monday through Friday schedule within the core business hours of 8:00am to 4:30pm. Occasional evening or weekend hours may be required for events. The role offers the option to work remotely 12 days per week subject to change based on Madison College policy.

This is a grant-funded renewable position through June 30 2026 with the expectation that it will renew.

Madison College believes every team member brings unique perspectives and experiences that enhance our ability to understand and engage with the world tackle challenges and develop innovative solutions. Come be part of our great team!

This position will be open until filled with a first consideration date of July 62025 at 11:59 pm. After this date the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (2):

• Resume
• Cover Letter

*Failure to include these documents by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Accountabilities:

Academic Advising and Success Coaching:

• With training and mentoring this role holistically advises students on academic planning career options admissions transfer opportunities and degree requirements. It supports and delivers individual and group sessions represents RISE on college committees and refers students to appropriate resources when needed. The role also promotes student success by helping them build skills in study strategies time management and self-confidence.

Student Retention/Case Management:

• This role supports students in academic planning identifying support needs and navigating transitions into and through college. It assists students on academic and financial aid SAP responds to faculty alerts and connects students to campus and community resources. Using developmental advising the role promotes student success through personalized support and proactive retention efforts with a focus on BIPOC first-generation and military-connected students. It fosters a culture of access equity and inclusion across the college community.

Career and Employment Advising:

• This role assists students with career exploration goal setting and job search strategies by using assessment tools and labor market data. It also connects students to local workforce resources and supports career-related workshops presentations and events.

Record Keeping and Reporting:

• This role ensures timely data entry by recording student contacts in Navigate within 24 hours and entering completed PEPs. It also supports the preparation of monthly quarterly mid-year and year-end reports and completes required client-reporting steps for grant tracking and compliance purposes.

Technology:

• This role involves troubleshooting technology issues and providing training to students and staff on the effective use of various systems. It regularly utilizes a range of computer applications and tools including Navigate PeopleSoft Cognos OnBase Transferology Career Cruising Focus 2 Handshake CRM and Blackboard to support student services and operational efficiency.

Marketing and Public Relations:

• This role supports the development of marketing materials and promotional efforts for both Coaching services and the broader RISE unit. It also assists in preparing and presenting information about RISE services and activities to various audiences.

Knowledge Skills & Abilities:

• Skill in communicating effectively and professionally both orally and in writing.
• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
• Knowledge of Student Development and Learning College theory and principles to include knowledge of CAS standards for academic and career advising and NACADA core values and their application in program delivery.
• Demonstrated knowledge of developmental academic and career advising skills for students of assigned program to include knowledge of transfer opportunities program and degree requirements certifications admission/petitioning processes and other pertinent information to deliver effective advising.
• Demonstrated ability to successfully support and collaborate with individuals at all levels in the organization in a team-based environment as well as working independently
• Skilled in problem solving and resolution techniques and strategies.
• Demonstrated research and presentation skills and the ability to plan promote conduct and implement events educational workshops trainings and programs.

Minimum Requirements:

• Education:
  Associates Degree required (Bachelors Preferred) or equivalent additional work experience.
• Experience:
  1-3 years ofrelevant work experience.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues please contact us at the Talent Acquisition email or HR hotline .

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Madison Area Technical College does not discriminate on the basis of race color national origin sex disability or age in employment admissions or its programs or activities. Madison College offers degrees diplomas apprenticeships and certificates in Architecture & Engineering; Arts Design & Humanities; Business; Construction Manufacturing & Maintenance; Culinary Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law Protective & Human Services; Science Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at or Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the colleges nondiscrimination policies: Lisa Muchka Director Civil Rights and Compliance 1701 Wright Street Madison WI 53704 (608) 246.5221