Call Center Agent
Call Center Agent
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Job Description
Join Ideaboxpro as a Call Center Agent
At Ideaboxpro excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our clients expectations. Our commitment to excellence is reflected in every project and interaction we undertake.
Position: Call Center Agent
Description: We are seeking a dedicated and customer-oriented Call Center Agent to join our dynamic team. As a Call Center Agent you will be the first point of contact for our clients providing exceptional service and support to enhance their experience with our brand. Your primary role will involve handling inbound and outbound calls assisting customers with inquiries resolving issues and providing information regarding our products and services.
Responsibilities:
- Respond to customer inquiries and provide accurate information regarding products and services.
- Handle inbound and outbound calls to effectively address customer needs and concerns.
- Resolve customer issues in a timely and professional manner ensuring customer satisfaction.
- Document all interactions with customers in the companys CRM system for future reference.
- Assist customers with order processing billing inquiries and technical support.
- Collaborate with team members and other departments to improve service processes and customer experience.
Qualifications:
- High school diploma or equivalent; additional education in communications or related fields is a plus.
- Proven experience in a customer service or call center role is preferred.
- Strong verbal and written communication skills with a clear speaking voice.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using computer systems and CRM software.
- Excellent problem-solving skills and a strong customer focus.
Benefits:
- Competitive hourly wage: $21 to $26 per hour.
- Opportunities for career growth and development.
- Comprehensive health and wellness benefits.
- Paid time off and holiday pay.
- Collaborative and supportive work environment.
Work Details:
- Work Type: In-person
- Hours: Minimum 40 hours per week
- Location: San Antonio TX
Important: This is an in-person position and work will be conducted at our San Antonio office.
If youre ready to join a team committed to excellence and provide outstanding service this is the opportunity for you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
