Manager Infrastructure Services
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Responsibilities
- Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.
- Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.
- Engage with clients to gather feedback address basic concerns and coordinate support.
- Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
- Supervise the handling of service incidents requests and escalations ensuring timely resolution.
- Maintain comprehensive service documentation ensuring that all processes are well-documented and up to date.
- Generate reports on service performance and client feedback for review and action.
- Coordinate resources and schedules to ensure optimal service coverage.
Basic Qualifications:
- Bachelors degree in a relevant field or equivalent combination of education and experience
- Typically 7 years of relevant work experience in industry with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning team leadership and performance management
- Continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
- Advanced degree in a relevant field a plus
- Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plus
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
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Required Experience:
Manager
Employment Type
Full-Time
