senior technical support engineer - PA2025Q3JB095

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Application Support Analyst Reconciliation Systems
We are seeking a proactive and technically capable Application Support Analyst to join our reconciliation support team. This role is essential in ensuring the ongoing reliability performance and support of our reconciliation platform. While not directly involved in performing reconciliations the successful candidate will be responsible for monitoring system health supporting operational users and overseeing critical overnight processes.
This role will suit someone with a strong background in technical business support who understands reconciliation processes and has hands-on experience managing system-related issues in a production environment.
Role Overview
The Application Support Analyst will be responsible for:
Monitoring the health and performance of the reconciliation application.
Providing first-line support (L1) for business queries and issues.
Overseeing and managing overnight batch jobs ensuring timely and successful completion.
Investigating and escalating system errors performance alerts and job failures.
Collaborating with operational users to troubleshoot and resolve day-to-day issues in a timely and efficient manner.
Assisting with the configuration and standing data setup as needed for ongoing support and minor enhancements.
Key Responsibilities
Application & Batch Monitoring
Proactively monitor application logs and dashboards to ensure system health.
Track and investigate alerts failures and performance issues from scheduled batch jobs and overnight processes.
Liaise with technology teams to escalate unresolved issues.
L1 Business Support
Act as the first point of contact for operational teams for system-related queries.
Provide timely support for reconciliation issues configuration queries and exceptions.
Maintain support documentation and incident logs for recurring issues.
Issue Troubleshooting & Resolution
Perform initial triage of system and data errors.
Work with development or infrastructure teams to resolve complex or recurring issues.
Assist with incident reporting and root cause analysis.
Configuration Support
Support minor changes to standing data or system configurations in response to business needs.
Ensure configuration changes are tested and documented in line with control standards.

Support required in different time zones
Key Skills & Attributes
Good grasp of financial reconciliation systems and business processes.
Ability to interpret log files and trace issues through data and configuration.
Strong communication skills with the ability to bridge between technical teams and operational users.
High attention to detail organized and capable of prioritizing under pressure.
Preferred Experience
23 years in a business or technical support role preferably within financial services.
Experience in system error handling incident management and batch job monitoring.
Familiarity with CASS reconciliation processes and regulatory expectations.
Experience supporting UAT phases and managing small-scale configuration changes.
Knowledge of reconciliation platforms or other finance based systems

Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.