I&IT Field Support Services Technician

As a Field Support Services Technician you will play a key role in supporting and maintaining IT-based intelligent transportation systems across Metrolinx properties. Your responsibilities will include:

• Assisting with the installation commissioning and testing of electronic systems and equipment deployed across Metrolinx capital projects.
• Participating in a variety of field assignments related to Information & Innovation Technology (IIT) Capital Projects Fare Collection Systems and Realty Services initiatives.
• Recording and maintaining accurate inventory data for systems technology and network provisioning projects using ServiceNow.
• Utilizing diagnostic tools such as cable/network testers to troubleshoot issues.
• Following all IIT standards policies and procedures to ensure safe and effective operations.
• Preparing detailed reports on service incidents and capital projects including recommendations for resolution.
• Monitoring on-site contractor activities and escalating issues to supervisors as required.
• Offering subject-matter input related to IIT service support and hardware maintenance standards.
• Maintaining both personal and company-supplied tools and equipment in a safe and operable condition.
• Providing first-level response to incident calls related to station communications IT infrastructure and extended passenger services including but not limited to:
  • Fare collection devices
  • Public Address (PA) systems
  • CCTV and digital signage
  • Automatic Vehicle Location (AVL) systems
  • Wi-Fi (station/facility and onboard)
  • PCs and printers
  • Unified communications and telephony systems
• Performing scheduled maintenance on electronic systems per manufacturer recommendations or based on operational knowledge and usage patterns.
• Operating and working at heights using scissor lifts and bucket trucks as required.
• Lifting and handling equipment up to 50 lbs (e.g. monitors enclosures).

• Completion of a three-year college diploma in Electronics Computer Science or Network Technology or equivalent practical experience.
• Certifications required: CompTIA A and Network (or equivalents). If not currently held these must be completed during the probationary period at the candidates own expense.
• A valid Ontario Class G Drivers License and a clean driving record meeting corporate standards.
• Ability to obtain and maintain First Aid/CPR certification and other mandatory safety and job-related training including Metrolinx Personal Track Safety (PTS) and Fit for Duty certification.
• Minimum three (3) years of hands-on experience with the repair maintenance and testing of electronic or electro-mechanical equipment with knowledge of microprocessor-based systems.
• Proficiency in Windows operating systems and the Microsoft Office Suite along with the technical ability to diagnose and repair IP-based field equipment printers scanners and other end-user devices.
• Strong organizational and communication skills with the ability to collaborate effectively with internal teams contractors and stakeholders.
• Demonstrated analytical and problem-solving skills to support cost-effective and timely installations and field operations.
• Responsible for the safe operation and maintenance of a Metrolinx business vehicle and related tools in accordance with GO Transit requirements.

This position will involve working variable shifts including weekends and rotational on-call after hours.

Job Location:3500 Wolfedale Road 35 York Street (Union St) and 81 Middlefield Rd

Note:A Drivers Abstract (within the last 3 months) will be required of the successful candidate. The employee(s) in this role will have access to a company vehicle. Please also note that thesuccessful candidate will be required to wear white patch safety boots with six-inch ankle support and will be provided a list of basic hand tools that will be required for the position.