Head Concierge
Head Concierge
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Job Description
About Us:
With over 30 years experience Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.
About the Role
We are seeking a highly professional and customer-focused Head Concierge to be the first point of contact for tenants and visitors in premium-grade Melbourne CBD office buildings. In this role you will provide an exceptional customer experience ensuring all interactions are handled with professionalism efficiency and warmth.
Description
Key Responsibilities
- Act as an ambassador for the building delivering a premium level of customer service.
- Greet tenants and visitors with a welcoming and engaging approach.
- Assist with wayfinding event tickets transportation bookings restaurant reservations and ad-hoc requests.
- Build strong relationships with tenants and visitors to enhance their experience.
- Manage visitor access escort VIPs and provide support for building tours.
- Coordinate deliveries including flowers and couriers.
- Maintain high presentation standards of the concierge desk and lobby areas.
- Log tenant service requests (TSRs) and follow up to ensure timely completion.
- Support event coordination including setup and hosting of activations.
- Engage with retailers to promote special tenant offers.
- Assist with reporting and documentation related to building operations and tenant engagement.
Skills And Experiences
About You
- Experience in a concierge customer service hospitality or corporate front-of-house role preferred.
- A passion for customer service with a warm and professional demeanour.
- Excellent interpersonal and communication skills.
- Ability to multitask and handle various requests efficiently.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Office and ability to learn internal building management systems.
- Flexibility to adapt to a dynamic environment and take initiative.
What We Offer
- A vibrant and engaging work environment in Melbourne CBD.
- Opportunities for career development and growth.
- The chance to work in a prestigious corporate setting with a high level of tenant engagement.
- A supportive and collaborative team culture.
If you have a passion for delivering outstanding service and creating memorable experiences wed love to hear from you! Apply now to join Auxus and be part of a team dedicated to Creating Lasting Impressions Every Day.
Employment Type
Full-Time
