Customer Success Manager with German
Customer Success Manager with German
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
This is Worldline
We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.
The Opportunity
As a Customer Success Manager you will be the primary point of contact for service delivery ensuring both overall and day-to-day operations run smoothly. You will build and maintain strong customer relationships support business projects across departments and ensure operational performance meets our high standards. Your role will involve safeguarding and improving the quality of delivered services managing performance reporting for both management and accounts and mitigating and solving escalations. Additionally you will promote our organizations capabilities and work manage queries through your knowledge of our products and processes and measure customer satisfaction.
Day-to-Day Responsibilities
- Serving as the primary point of contact for service delivery both overall and day-to-day
- Building and maintaining strong customer relationships
- Supporting business projects across various departments
- Ensuring operational performance meets high standards
- Safeguarding and improving the quality of delivered services
- Managing performance reporting for management and accounts
- Mitigating and solving escalations
- Promoting the organizations capabilities and work
- Managing queries through knowledge of products and processes
- Measuring customer satisfaction
Who Are We Looking For
We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and grow. In practice this means:
- Minimum of a Bachelors degree
- Fluency in Polish and English and B2 level for German at least
- 3 to 5 years of experience in a comparable customer-oriented role
- Experience in the payment/fintech industry would be a big plus
- Proficiency with Salesforce would be an asset
- Experience in B2B environments
- Client-oriented with a positive attitude
- Proactive and solution-oriented eager to learn
- Team player with strong people management skills
- Excellent project management and time management abilities
- Strong stakeholder management and communication skills
Perks & Benefits
At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Referral program
- Public transportation allowance
- Meal allowance
- Annual bonus
Shape the evolution.
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
LearnmoreaboutlifeatWorldlineat
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers we inform you that Worldline Financial Services (Europe) S.A. a joint-stock company Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).
#LI-WJ1
Required Experience:
Manager
Employment Type
Full-Time
