The Team:

S&P Global Enterprise Data Organization Content Customer Success and Data Quality Team is part of Data Excellence & Partnership group. The team is involved in responding to data client queries and acts as an external data quality team with primary focus on improving data quality for all data sets.

The Impact:

You will be responsible for understanding client requirements and providing them with the best solution. You will be working closely with product management client support data management data stewardship and data operations to provide superior customer experience.

Whats in it for you:

This is an individual contributor role. This position provides an opportunity to work with client support to directly influence the client experience while also working on automation initiatives and projects to improve Data Quality. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you are someone who admires a challenging environment & assignments and are determined to deliver the business goals then this role is for you.

Responsibilities:

• Cross-Functional Collaboration: Work closely with product sales and support teams to foster a strong sense of community and information sharing.
• Project Management: Oversee ongoing Automation Quality Improvement Client First etc. projects and ensure successful user acceptance testing (UAT) by adhering to timelines and maintaining high standards
• Metrics & Reporting : Firm up the metrics for both Quality & CCST and publish the same by building Power BI dashboards etc.
• Problem Solving & Innovation : Understand complex situations and come up with solutions to address the same ensuring client experience is not hampered
• Automated Alerts/Checks : Identify areas of opportunity and drive conversations to build alerts to catch anomalies before clients product sales report it i.e. thinking proactively
• IPOs/Market Movers : Ensure we are on top of these events and publish internal performance metrics as well as identify gaps and come up with solution to fix it
• Client Advocacy : Serve as a senior advocate for clients ensuring their needs and feedback are at the forefront through continuous collaboration with Ops Data Stewards Data Management Product Client Support etc.
• Training and Development: Lead training and mentoring programs to develop team members skills and knowledge.
• Voice of the Customer : Advocate for clients by reporting key insights and trends to drive improvements.
• Process Improvement: Lead initiatives to enhance processes through root cause analysis (RCA) and implement best practices.
• Knowledge Management: Develop and update knowledge base (KB) articles to reduce client queries and improve self-service options
• Audits : Provide strategic insights and suggestions for procedural and Quality improvements

What we are looking for:

• 5 years of experience in financial services/investment management
• Good oral and written communication skills.
• Client first focus and mindset
• Good problem resolution skills through effective collaboration with various stakeholders.
• Strong teambuilding and people development skills with excellent interpersonal oral and written communication.
• Maintains high ethical standards both personally and professionally to maintain transparency in the team.
• Readiness to take on challenges and to challenge the status quo.
• Proven ability to work with minimal direction maintain focus while working with routine tasks.
• Self-motivated individual with proven ability to multi-task and balance various aspects of work while delivering highest quality results.
• Ability to manage performance under stringent timelines and result oriented.
• Ability to adapt to change and drive change within the team.
• Product knowledge of Capital IQ & Capital IQ Pro will be desirable
• Vendor/Client/Product Interaction Exposure/Experience will be an added advantage
• Critical thinking and problem solving.
• Responsible tasking
• Proactive approach
• Professional agility
• Time Management

Basic Qualifications:

• Education Graduate/postgraduate in finance/MBA.
• Advance Proficiency of MS Excel SQL Power BI is a must
• Proven track record of Exposure on GenAI tools will be an added advantage

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America) DTMGOP202.1 - Middle Professional Tier I (EEO Job Group) SWP Priority Ratings - (Strategic Workforce Planning)