IT Network Administrator / Engineer

Do You Speak Fluent Tech and Love Helping People Thrive

We believe technology should empower not frustrate! Our City is seeking a bright proactive IT Network Administrator / Engineer to be the friendly face of our tech operations. If youre a wizard at troubleshooting a pro at preventative maintenance and genuinely enjoy making technology accessible and effective for everyone we want to hear from you!

Your Day-to-Day Tech Adventures will Include:

• System Architects Sidekick: Partnering with our IT Systems Manager to maintain and optimize the Citys computer network think of it as keeping the citys digital highways open and clear.
• Proactive Protector: Implementing routine system and network maintenance diligently applying updates patches and security fixes to keep our data safe and sound.
• Go-To Tech Guru: Being the essential backup technology expert for all our Citys diverse tech needs from hardware woes to software mysteries.
• Security Evangelist: Assisting in building a strong cybersecurity posture not just through system maintenance but by empowering our staff with vital knowledge.
• Compliance Interpreter: Ensuring our tech operations are always in line with federal state and local information technology policies keeping us compliant and secure.
• Departmental Collaborator: Working hand-in-hand with various City departments to understand their unique technology requirements and provide tailored solutions.
• Resource Optimizer: Strategically allocating equipment and resources for technology projects making sure every initiative has what it needs to succeed.
• User Happiness Creator: Providing top-notch support to end-users patiently answering questions troubleshooting issues and delivering effective IT solutions that make their work easier.
• Knowledge Base Builder: Documenting ticket resolutions system issues and user interactions to create a valuable resource for future troubleshooting and learning.
• Problem Solver Extraordinaire: Quickly identifying troubleshooting and resolving IT incidents knowing when to escalate for critical issues.
• Access Gatekeeper: Managing user accounts permissions and passwords with precision and care maintaining robust network security.
• Communication Connector: Helping maintain our VOIP phone system setting up users and ensuring seamless communication flows across the City.
• Network Health Monitor: Keeping a close eye on network performance and proactively resolving any connectivity hiccups.
• Hardware & Software Doctor: Installing configuring and troubleshooting a wide range of hardware and software issues for our employees.
• Upgrade Facilitator: Playing a key role in implementing exciting technology upgrades such as new software deployments or system migrations.
• Data Steward: Executing regular data backup processes and performing critical data restoration when needed.
• Mobile Maestro: Assisting with the maintenance and troubleshooting of mobile devices including phones and tablets.
• Microsoft & VPN Maven: Providing specialized troubleshooting for Windows devices Microsoft 365 products networking and VPN issues keeping our remote workforce connected.

Youll Thrive Here If You:

• Are naturally curious and love digging into technical challenges.
• Have excellent problem-solving skills and an eye for detail.
• Enjoy helping people and simplifying complex tech concepts.
• Are adaptable and eager to learn new technologies.
• Believe in the power of teamwork and independent initiative.
• Have experience working with Cisco CL1 (VLANs subnetting) and firewalls (Sonicwall preferred).

Perks of Joining Our City Team:

• Direct Impact: Your work directly contributes to the efficiency and effectiveness of critical City services.
• Diverse Challenges: Experience a wide range of IT systems and user needs youll never be bored!
• Supportive Environment: Work with a collaborative team that values your expertise and growth.
• Professional Development: Opportunities to expand your skills and knowledge in the ever-evolving tech landscape.

Ready to become a vital part of our Citys technological backbone Apply now and help us empower our workforce!

The City of Suwanee is a certified Drug-Free Workplace is an Equal Opportunity Employer and participates in E-Verify.

To apply please complete the employment application and attach as indicated on the next screen. The employment application is located at:CoS Employment Application rev2 ()