Director of Client Services-TX
Director of Client Services-TX
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Job Description
POSITION: Director of Client Services-TX remote
FULLTIME
LOCATION: Remote
SCHEDULE: Monday-Friday
PAY RANGE: $100K-125K/yr.
(Exact compensation may vary based on skills experience and location. Base pay information is based on market location.)
JOB DESCRIPTION: Director of Client Services
JOB RESPONSIBILITIES:
- Manages essential account set-up functions for new clients
- Continually monitors companys service to assigned client accounts
- Provides consultative stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs: providing program recommendations.
- Conducts client visits reviewing client loss experience and general company performance.
- Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
- Performs client renewal contract revision and Client Service Instruction preparation.
- Negotiates changes or improvements to service plan.
- Facilitates the reduction of process barriers technology constraints or resource constraints by directing and influencing the activities of other internal departments such as information technology operations and business development.
- Coordinates client invoicing audits and accounts receivable follow-up for assigned clients.
- Resolves all major customer service issues.; identification of proactive solutions
- Identifies and solicits cross-selling opportunities.
- Participates in local insurance community through advanced education and affiliation memberships.
- Supervises and directs staff as assigned.
- Responsible for budget preparation and profit and loss on assigned accounts in conjunction with Branch and Regional management.
- Provides broker requests for information.
- Ensures compliance with all applicable Quality initiatives.
- Travel as required.
REQUIRED QUALIFICATIONS:
Education: High School Diploma or GED required: Bachelors degree in related field (strongly preferred) or equivalent combination of education and experience.
Experience: Must have minimum of three (3) to five (5) years of account management or alternatively three (3) to five (5) years supervisor experience.
Preferred Skills
- Excellent oral and written communication skills including presentation skills
- PC literate including Microsoft Office products Excel PowerPoint
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation and facilitation skills
- Leadership/management/motivational skills
- Ability to work independently and in a team environment
- Excellent account rounding ability
- Strong understanding of workers compensation liability and disability claims management
- In-depth knowledge of client servicing
- Ability to handle conflict and confront challenging issues in a fast work environment
WORKING CONDITIONS:
- May on occasion be exposed to loud sounds and distracting noise levels such as from office equipment.
- The ability to lift up to 30lbs
- Use of computers and technology
Here at Canon Recruiting People are our priority and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences Canon is able to improve the services and value we deliver to clients employees and customers. At Canon Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.
Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation please email
Required Experience:
Director
Employment Type
Full-Time
