Customer Service Representative
Customer Service Representative
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Job Description
Job Details
Description
Customer Service Representative
Primary Purpose of the Position
Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service providing all services with the highest of standards and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration even under the most demanding of situations.
Essential Functions
- Deliver proactive personalized service to Private and Corporate Aviation clientele.
- Arrange services including hotel catering and ground transportation.
- Coordinate aircraft services such as fuel and hangar storage.
- Input trip data into scheduling software as well as updating customer information in database as necessary.
- Effectively communicate via air-to-ground radio and ground-to-ground radio in addition to other forms of communication.
- Educate customers on available services promotions and programs.
- Process customer invoices.
- Answer customer questions and resolve issues as necessary.
- Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
- Build and establish customer relationships with local service providers such as hotels rental car companies restaurants etc.
- Maintain lobby appearance and keep snack and beverages stocked.
- Flight tracking via online databases to ensure timely services.
- Perform other duties that may be assigned as necessary.
- Must be available to work any of our shift
- Must be willing and able to workweekends and holiday shifts.
Qualifications
Minimum Qualifications
- Must be comfortable in a multitasking environment answering phones responding to emails and assisting customers in person often simultaneously.
- Strong verbal and written communication skills.
- Intermediate knowledge of all Microsoft Office products.
- Ability to make fast decisions by using judgment consistent with company policies standard operating procedures and safety regulations.
- Negotiation and sales skills.
- Reliable multitasking skills.
- Must be 18 years of age.
- Must follow all company policies procedures and guidelines as outlined in the company handbook.
- Valid drivers license.
- Must be available to work any of our shift
- Must be willing and able to workweekends and holiday shifts.
Preferred Qualifications:
- Previous customer service experience preferred.
- Basic knowledge of various aircraft types and servicing a plus.
Reports to: Customer Service Manager
Supervisory Responsibility: This job has no supervisory responsibilities.
FLSA Status: This position is nonexempt.
Work Environment:This job operates in a professional fast-paced work environment. The role routinely uses standard office equipment such as computers phones and printers. This position also requires completing various tasks in all types of weather conditions.
Travel: This position requires no travel.
Physical Requirements: Physically able to perform frequent walking sitting stooping stretching bending reaching and grasping actions. While performing the duties of this job the employee may be exposed to moving mechanical parts. The employee may be exposed to wet and/or humid conditions including extreme heat and cold. The noise level in the work environment is occasionally loud. May be required to work nights weekends and holidays.
EEO Statement: The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics or any other status protected under applicable federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Other Duties: Please note this job description is not designed to cover all activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Unclear Seniority
Employment Type
Unclear
