Senior Analyst, Technical & Applications Support
Senior Analyst, Technical & Applications Support
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$ 92100 - 166100
1 Vacancy
Job Description
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
The Senior Technical Analyst will blend technical expertise and applications support leveraging DevOps practices to ensure reliable efficient and responsive IT operations. This role will drive innovative solutions analyze complex problems lead teams and support systems from development through production ensuring continuous system availability and enhancing overall business capabilities.*** This position will sit in Frisco TX. This is not a remote role - this is a hybrid environment requiring 3 days a week in office.
Responsibilities:
Operations & Application Support (30%)
- Oversee day-to-day support operations maintaining high availability managing outages and implementing disaster recovery solutions.
- Lead operational process evaluations and standardizations to enhance consistency and efficiency.
- Direct the creation and maintenance of operational documentation including architecture diagrams system navigation maps and data models.
- Serve as the Subject Matter Expert for critical systems facilitating effective communication of changes and potential risks.
Innovation Leadership & Strategic Roadmap (25%)
- Provide strategic guidance technical leadership and mentoring to team members.
- Collaborate effectively with senior management to align IT solutions with enterprise objectives.
- Define technical roadmaps architecture principles and strategic capabilities.
- Implement decisions to enhance efficiency quality and alignment with strategic goals.
Solution Analysis Planning & Design (25%)
- Translate complex business information and technical requirements into actionable IT solutions.
- Analyze functional scope and review detailed solution designs.
- Drive collaborative business capability and technology roadmap creation identifying emerging opportunities and managing risks proactively.
Technical Writing & Communications (10%)
- Convert business requirements into detailed technical documents user stories and system diagrams.
- Develop comprehensive design specifications to support ongoing system enhancements.
Project Leadership (10%)
- Identify project risks and communicate clearly across teams stakeholders and senior management.
- Recommend and implement improvements to project delivery speed efficiency and quality.
- Attend requirements gathering sessions solution sessions and ensure documentation accuracy.
Qualifications:
- Bachelors Degree in Computer Science or related field or equivalent industry experience.
- 4-7 years of relevant experience in IT operations DevOps practices troubleshooting customer issues and system support.
- Proficiency in software development DevOps Agile methodologies system integration and architecture principles (microservices databases cloud).
- Strong leadership problem-solving analytical communication and mentoring skills.
Knowledge Skills and Abilities:
- Software Development Proficent in modern software development integration and delivery practices using DevOps and Agile methodologies. (Required)
- Agile (Required)
- Java (Required)
- Splunk (Required)
- Kafka/Kubernetes
- MySQL
- Postman
- App Dynamics
- Springboot
We pride ourselves on encouraging a culture of innovation advocating for agile methodologies and promoting transparency in all that we do. Join us in embodying the spirit of the Un-carrier and make a tangible impact!
Our team is dynamic where no day is the same and we are a diverse and inclusive team passionate about growth and innovation! If youre up to the challenge apply today!
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Base Pay Range: $92100 - $166100Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out.Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
Required Experience:
Senior IC
Employment Type
Full-Time
