Employee Support Representative - Student (Fall 2025 - 8 month term)

As part of our Employee Support Representative team you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring your human resources experience a high sense of urgency and exceptional customer service skills to this role. You have a critical eye for detail as you process employee information into our Human Resources Information System (HRIS) and payroll systems while responding to phone chat and written queries. Youre a team player who ensures the well-being of others and lends a hand where needed.

This role is part of Ledcors Early Careers Program designed to give students a meaningful hands-on experience in a collaborative and supportive environment. Youll gain exposure to real-world HR practices tools and systems along with guidance from experienced professionals in the field.

Our program is about more than experience its about connection. Youll join a supportive community build relationships across the company and grow your skills while taking steps toward your career goals.

Join our Human Resources team by applying for this great opportunity now!

Essential Responsibilities

• Supports and ensures accurate and timely transactions within HRIS and applicable third-party websites of employee lifecycle changes within payroll deadlines which can include but not limited to hires changes to employees leaves terminations benefit enrollments transfer letters
• Facilitates and coordinates pre-employment and onboarding requirements closely collaborating with recruitment and liaising directly with external candidates to facilitate timely completion
• Provides exceptional customer service by answering employee and manager questions that can be resolved within defined guidelines and/or service level agreements through call and case management
• Escalates cases when necessary to other HR team members and stakeholders while maintaining communication with the employee through to resolution
• Identifies and resolves issues with HRIS data integration to other platforms that support continuous improvement and a positive employee experience
• Supports employees and managers in the initiation and processing of employee and manager self-serve processes
• Prepares routine reports for periodic and ad-hoc audit purposes reviewing information for validity and actions accordingly in a timely fashion

Qualifications

• Completing a degree or diploma in Human Resources Business or a related field
• Experience in a service centre or equivalent human resources assistant experience preferred
• Excellent customer service and service compliant resolution skills
• Strong communication and listening skills to deliver messages in a clear and compelling manner
• Excellent attention to detail with a high level of precision of data and accuracy in any deliverables
• Ability to work efficiently in a high demand team oriented and fast-paced environment
• Flexible with the ability to adapt to the changing needs of the organization
• The ability to maintain confidentiality
• Strong sense of urgency as part of daily work style
• Excellent time management and organizational skills
• Experience with Workday and JD Edwards is an asset

Additional Information

The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.