Customer Acquisition Manager

AWS is expanding its North American Outbound Customer Acquisition Sales team. As a Customer Acquisition leader youll manage a team of representatives to generate high-quality sales opportunities and accelerate customer growth. Youll collaborate with cross-functional teams to drive AWS service adoption and market expansion. Your role involves strategic planning stakeholder management and developing early career talent through coaching and mentoring. Youll focus on helping your team exceed KPIs build sales and leadership skills and advance within AWS Global Sales. This position is crucial for pipeline generation customer acquisition and fostering a talent development flywheel across the organization.

Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams but also self-generated to dive deep into performance trends and inform decisions to produce successful outcomes. As a manager you will be responsible for upholding Amazons goal of Striving to be Earths Best Employer through eective hiring people management coaching and culture building.

Key job responsibilities
* Manage team in building top of funnel pipeline defined as executing effective prospecting to schedule new customers meetings and facilitate early stage customer conversations to generate qualified opportunities for Field Sales progression.
* Identify internal and external challenges and work to build scalable mechanisms that drive solutions/impact for your immediate team as well as your extended stakeholder organization.
* Oversee all aspects of individual and team-wide coaching and enablement to develop early career talent including developing sales acumen/skills-based competencies and Amazon Leadership Principles-based competencies.
* Be the trusted advisor and voice of Demand Generation to regional/segment sales leaders and cross-functional teams through monthly business reviews and cross-functional roundtables.
* Manage team to weekly monthly and quarterly performance KPIs and goals including but not limited to: outbound calls meetings scheduled opportunity creation and marketing lead follow up.
* Grow technical acumen and understanding of customer business issues through ongoing professional development and direct customer engagement.
* Contribute to initiatives such as culture-building piloting new tools and resources and rep and manager development.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- Bachelors degree or equivalent
- Experience using data and trends to articulate business needs or equivalent
- Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent
- 7 years of technology related sales business development or equivalent experience
- 5 years of sales management experience

- Experience managing time efficiently meeting personal goals and working effectively with internal partner and customer teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.