Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a professional detail-oriented Medical Virtual Assistant to provide full-time support to our client s busy pediatric clinic. This remote role involves front-desk responsibilities patient communication and administrative tasks that are essential to delivering high-quality care. You ll work closely with the on-site receptionist and office manager to ensure a seamless experience for patients and families.
About our client:
Our client is a respected naturopathic pediatric clinic located in Scottsdale Arizona. The practice is dedicated to treating children from birth through adolescence using a holistic root-cause approach. Their mission is to empower and educate parents so they feel confident in making long-term health decisions for their children. The clinic offers a warm supportive environment where parents choices are respected and natural treatment methods are prioritized when appropriate.
Responsibilities
Manage incoming calls and respond to patient inquiries via phone and email
Handle new patient inquiries and assist in converting them into scheduled appointments
Schedule and confirm appointments for established patients
Send and verify completion of patient forms using Jotform
Upload faxes lab results and documents into the patient s electronic health record (Charm EHR)
Maintain accurate patient records and ensure all documentation is complete
Follow up with patients enrolled in specific programs (e.g. newborn care Neurothrive)
Maintain the appointment calendar and waitlists
Track new patient leads in Google Sheets
Assist with appointment reminders and rescheduling
Coordinate with on-site staff to ensure consistent and efficient communication
Maintain patient privacy and uphold HIPAA standards
Tools and Platforms Used
Charm EHR
8x8 (VOIP phone and fax system)
Kajabi
Google Workspace (Gmail Drive Calendar Sheets)
Jotform
Kit
Requirements
Previous experience in a medical administrative or virtual assistant role
Familiarity with HIPAA compliance and patient confidentiality
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Tech-savvy with a willingness to learn new systems
Empathetic patient-focused and collaborative
Self-directed with a high level of attention to detail
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
