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Job Summary
The Energy Assistance Program Specialist is responsible for supporting federal State and internal Energy Assistance programs for Vistras low-income / at-risk customers within both ERCOT and the MWNE markets and across all brands. This role is responsible for assisting the Sr. Manager Customer Advocacy Services in delivering on established public outreach plan such as coordinating Beat the Heat and Winter Warmth events in all Vistra markets identifying and driving initiatives to increase the percentage of federal funds received by Vistra customers and assisting in efforts to increase Energy Aid program donations and enhance / expand current and future programs. Additionally this role is responsible for coordinating and supporting agency education intake sessions and all agency and Energy Assistance reporting.
Job Description
Key Accountabilities
Partner with Revenue Processing to provide oversight of daily agency payments and reconciliation thereof
Act as SME for low-income programs and related rules throughout Vistra markets
Manage Energy Aid monthly reports tracking system for all brands including reports reconciliation and agency follow-up for 80 partner agencies
Assist in the analysis and recommendation of MWNE Energy Aid program expansion; monitor program to determine effectiveness
Process Energy Aid disbursement checks $5 million annually Energy Assistance contributions and other payments $500k through the accounts payable process
Partner cross-functionally to raising additional Energy Aid donations; drive initiatives
Manage contribution reports and year end contribution tax letters
Coordinate and support on-site agency education events and customer intake events
Manage Customer Advocacy Services promotional items including ordering inventory location shipment of items and vendor relationships
Support Corporate & Retail Compliance in the completion of annual PUC reporting
Support company programs such as United Way / Energy Aid PAC etc.
Perform analysis to determine if Vistra customers are receiving their fair share of federal dollars and identify opportunities to improve percentage of receipt
Approximately 50% of travel required.
Education Experience & Skill Requirements
2 years job related experience
Subject matter expert in bill payment assistance programs and low-income market rules preferred
Strong communication (both written and verbal) interpersonal and presentation / public speaking skills
Intermediate knowledge of Microsoft Office apps required (Outlook PowerPoint Word Teams SharePoint etc.)
Intermediate to advanced Excel skills (pivot tables VLOOKUPs macros etc.)
Solid report writing and analysis skills
Ability to work independently render good judgment and make sound decisions based on program parameters
Experience gained through college degree programs and/or certifications is applicable to above skills
Key Metrics
Provides department management each month with status of all TXU Energy Aid monthly reports in accordance with rules and audit
Timeliness and accuracy of Energy Assistance monthly reporting distribution and recording of Contribution tax letters Energy Aid disbursements for all brands Energy Assistance contributions
Ensures company policies procedures and Public Utility Commission Customer Protection Rules are met in managing daily workload
agency sponsorships and vendor payments
Contributory responsibility in achieving PUC complaint metrics
Contributory responsibility in percentage of federal dollars received
Delivery of identified projects and initiatives
Documented processes and procedures
Percentage of agencies utilizing web portal to self-serve
Job Family
General Services
Company
Vistra Retail Operations Company
Locations
Irving Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations Great People Teamwork Competitive Spirit and Effective Communication. If this describes you then apply today!
If you currently work for Vistra or its subsidiaries please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment including in selection for job opportunities without regard to race color religion sex sexual orientation gender identity pregnancy national origin age disability genetic information military service protected veteran status or any other consideration protected by federal state or local laws.
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