Client Experience Manager
Client Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Do you want to join the most trusted premier private duty home care organization in Hawaii to make a positive impact on the lives of others
We are hiring reliable positive conscientious compassionate and capable professionals to join us in our commitment to providing the best possible care to clients in their own homes. We consistently strive together to provide the best possible experience for our clients. We aim to ease burdens and bring joy to our clients and their families through our safety- and quality-minded but heart-driven care.
If your calling is caring for others come work for BrightStar Care of Honolulu a Joint Commission Accredited independently owned and operated kamaaina owned company with the support of a prestigious national organization looking to add inspired team members that share core values such as positivity and serving with a passion.
Come be a part of BrightStar Care of Honolulu a leading name in home care that values serving with passion and being positive.
Position Summary
The Client Experience Manager is a liaison between clients field staff and the office team. This role is expected to proactively find ways to improve the client experience take action to ensure an outstanding client experience and manage all aspects related to client satisfaction and retention. This role will be in the office unless on client visits or otherwise agreed upon.
This full-time salaried position allows individuals to be part of a company that serves and improves the lives of others; and requires a self-directed self-motivated individual who truly cares and can empathize and connect with others who are in need of care for themselves or a loved one.
NOTE: This is a veryimpactful and rewarding position that requires a high level of dedication. The position requires that you check your email during non-working hours and occasionally requires after-hours/weekend on-call phone coverage and meeting with clients after hours and on weekends as needed.
Benefits
- Dedication to the Hokualohi Promise We promise to provide the kind of care we would want for our own loved ones; to be compassionate empathetic patient & kind while providing reliable trustworthy andtop-notch professional home care.
- Weekly pay
- Free Direct Deposit
- Mobile Service & Banking Discounts
- Paid Time Off (for eligible employees)
- Paid Federal and State Holidays
- 100% Employer Paid Medical Prescription Vision & Dental Insurance - including chiropractic acupuncture & massage (for eligible employees)
- Employer Matched 401K
- Extensive free continuing education & development opportunities
- Employee Assistance Program (for eligible employees)
- Company-sponsored wellness events
- Health & wellness discounts (for eligible employees)
- Employee Recognition & Fun Events
- Culture of respect and gratitude
- One to one patient care - opportunity to do your best work and truly shine!
- Commitment to providing the best possible high quality care
- Commitment to helping you succeed!
- Joint Commission Accredited Organization
Responsibilities
- A Positive Can-Do Team Attitude
- Taking/following up on client inquiry calls
- Visiting potential clients at their homes sharing information about what makes our company different
- Ensuring that inquiry conversion goals are met or exceeded
- Gathering and entering all information needed to begin client services
- Managing new client set-up in the BrightStar Care system
- Documenting client specifics and updating information as appropriate
- Working together with the Director of Nursing and the RN Clinical Care Coordinator to identify compatible caregivers
- Being present at the start of client care to ensure a warm introduction and proper caregiver client orientation
- Working with the scheduling team to ensure shift coverage
- Assists with on-call phone coverage as needed
- Performs direct client care as needed in the event of call-offs or other shift coverage issues
- Conducting client touch-point calls and visits
- Works with billing manager to answer client billing questions
- Providing client concierge services
- Anticipating client needs
- Resolving client complaints
- Ensuring an experience that exceeds expectations
- Participates in company goal setting and commits to meeting individual goals
- Seeks ways to improve and participates in corporate beta pilots when available
- Supervises educates and coaches other personnel as directed by the Operations Manager and/or Director of Nursing
- Provide information to be used for statistics reports and records for purposes of evaluation and reporting of organization activities
- Assures compliance with all local state and federal laws
Requirements
- Educated experience
- High School Diploma or equivalent required
- Flexibility and good time management skills A MUST
- 2 years experience incustomer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations preferred
- Excellent organization planning and project management skills.
- Valid drivers license; valid state required proof of auto insurance.
We are an Equal Opportunity Employer and do not discriminate against applicants due to race ethnicity gender veteran status or on the basis of disability or any other federal state or local protected class.
Keywords: home care homecare home health hospice customer care customer service client care manager
Required Experience:
Manager
Employment Type
Full-Time
