Business Systems Analyst II

The IT Business Systems Analyst 2 serves as a bridge between IT and business units analyzing business needs and translating them into actionable technical solutions. This role involves managing and enhancing various business systems to support efficient processes improve productivity and align IT solutions with organizational goals.

This resource will become a systems experts offering the advantage of efficiency gain and optimization through advisement on functional and non-functional testing and support for workflow and requirements with end users.

ESSENTIAL RESPONSIBILITIES:

BUSINESS REQUIREMENTS GATHERING

• Work closely with technical product owners IT resources and stakeholders across departments to understand business needs processes and objectives.
• Conduct interviews workshops and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with architects developers and DevOps engineers to design solutions validate feasibility and ensure scalability.

SYSTEM ANALYSIS & DESIGN

• Analyze existing systems and workflows to identify gaps inefficiencies or areas for improvement.
• Develop and document functional specifications system design requirements and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.

PROJECT IMPLEMENTATION

• Support project planning by developing timelines defining project scope and estimating resources.
• Collaborate with project managers developers and other team members during the implementation phase.
• Conduct system testing including functional regression and user acceptance testing (UAT) to ensure system changes meet quality standards.

STAKEHOLDER COMMUNICATION & SUPPORT

• Act as a liaison between IT teams and business units ensuring clear communication and understanding of
• system requirements and constraints.
• Provide training and support to end-users helping them understand system functionalities and maximize the systems value.

DATA MANAGEMENT & REPORTING

• Collaborate with data teams to ensure accurate data integration reporting and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making.

CONTINUOUS IMPROVEMENT

• Stay updated on industry trends best practices and emerging technologies.
• Proactively identify opportunities for process improvement and lead initiatives to optimize.

QUALITY ASSURANCE & UAT LEADERSHIP

• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans perform acceptance testing and ensure product readiness.
• Lead user acceptance testing (UAT) sessions ensuring that product features meet business and technical requirements.

PRODUCT LAUNCH & POST-LAUNCH SUPPORT

• Coordinate product releases working closely with release management DevOps and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders.

RISK & COMPLIANCE

• Ensure that all business applications comply with industry regulations and internal security standards including SOX PCI-DSS and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits risk assessments and disaster recovery plans for critical applications.

REQUIRED QUALIFICATIONS

• Education: Bachelors degree in Information Technology Business or related field.
• Experience: Minimum of 3 years of experience as a Business Systems Analyst or similar role. Experience with low code platforms and experience with SQL and data visualization tools highly preferred. Experience with microservices architecture containerization (e.g. Docker Kubernetes) and modern cloud-native applications. Hands-on experience with tools like Git Jenkins or containerization.
• Certifications: Certified Scrum Product Owner (CSPO) Professional Scrum Product Owner (PSPO) or SAFe certifications.

SKILLS NEEDED

• Strong knowledge of automation tools monitoring and logging platforms.
• Proficiency in business analysis tools (e.g. Microsoft Visio Lucid chart) and familiarity with project management software (e.g. ADO Jira Asana).
• Analytical Thinking: Strong root cause analysis skills. Ability to understand complex business needs and translate them into technical solutions.
• Strong understanding of business processes and ERP/CRM systems.
• Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa.
• Project Management: Skilled in planning organizing and managing resources to bring about successful project completion.
• Adaptability: Open to learning and adapting to new systems technologies and business
• Ability to work independently but in a collaborative manner.
• Work with cross-function teams.

Required Experience:

IC