Vice President, Head of Client Enablement
Vice President, Head of Client Enablement
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Vice President of Client Enablement is a pivotal leadership role responsible for spearheading the Client Delivery Implementation and Customer Success of Pismo. This executive will have a key role compressing Pismos revenue cycles cultivating and maintaining strong client relationships ensuring seamless onboarding and implementation processes driving client success and satisfaction.
The VP of Client Enablement will be instrumental in ensuring our clients realize the full value of our solutions thereby driving retention growth and long-term success which are key to achieving Pismos long-term revenue plans.
This role is based in our Austin TX office and reports to the Chief Commercial Officer of Pismo at Visa.
Responsibilities
- Strategic Leadership:
Build and execute a holistic client enablement strategy that encompasses customer success onboarding delivery and implementation.
Develop lead and inspire a high-performing global team across the four focus areas fostering a culture of excellence collaboration and continuous improvement.
Partner with executive leadership team to align client enablement initiatives with the companys strategic goals and objectives.
- Customer Success:
Oversee the Customer Success team to ensure platform adoption and maximize the value captured from our products and services.
Implement and monitor key performance indicators (KPIs) to measure revenue impact through client satisfaction retention and growth.
Develop strategies to proactively identify client needs and possible opportunities for upselling and cross-selling.
- Delivery & Implementation:
Compress revenue cycles by leading an effective project organization that helps our clients go into production faster.
Lead the Client Onboarding team to ensure a seamless and efficient onboarding process accelerating time-to-value for new clients.
Develop and refine onboarding methodologies tools and resources to enhance client experience and engagement.
Collaborate with sales product and technical teams to ensure a smooth transition and integration for new clients.
Oversee the Delivery and Implementation team to ensure successful deployment and adoption of our solutions.
Establish best practices and frameworks for project management ensuring on-time and on-budget delivery.
Collaborate with clients to understand their unique requirements and tailor implementation plans to meet their needs.
- Cross-Functional Collaboration:
Partner with sales marketing product and support teams to ensure a cohesive and consistent client experience across all touchpoints.
Provide client insights and feedback to the product team to drive product enhancements and innovation.
Collaborate with marketing to develop client-facing materials case studies and success stories.
- Performance Metrics and Reporting:
Establish and monitor KPIs for each focus area providing regular reports to executive leadership on performance and progress.
Utilize data and analytics to drive decision-making optimize strategies and continuously improve client enablement initiatives.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
12 years of work experience with a bachelors degree or at least 10 years of experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD.
Preferred Qualifications
15 years of experience in client success customer experience or a related field with at least 10 years in a leadership role overseeing multiple functions.
Proven track record of developing and executing successful client enablement strategies across customer success onboarding delivery and partnerships.
Strong understanding of client relationship management and best practices in client success and implementation.
Excellent communication and interpersonal skills with the ability to build and maintain strong client and partner relationships.
Demonstrated ability to lead and inspire a diverse team fostering a positive and collaborative work environment.
Analytical mindset with the ability to leverage data to drive decisions and measure success.
Experience working in a technology company in the payments industry.
Experience leading a global organization or experience dealing with clients in different parts of the globe.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 212700.00 to 332350.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
