Senior Content Designer, AI

Team & Role:  
At ServiceNow we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.  
 
This role is part of our Content Design practice within the experience design organization which includes a diverse set of skills and backgrounds such as interaction designers researchers visual designers technical writers and more. We use our superpowers of empathizing with users understanding their needs and applying our expertise of designing through language to create product experiences customers love. At ServiceNow design has a very intentional seat at the table so our team collaborates closely with both engineering and product management from the get-go.  

Learn more about our team here:  
 
What you get to do in this role:  

• Lead UX writing: Actively participate in cross-functional teams taking ownership of UX writing needs for 1 to 2 products. This includes creating content wireframes information hierarchies prototypes content standards glossaries and more. 

• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy with a focus on long-term goals beyond the immediate release. 

• Contribute to team projects: Collaborate on various content design team initiatives such as enhancing the design system style guide terminology standards reusable patterns and AI writing tools. 

• Advocate for user-centric design: Ensure that all content in the user interface is user-friendly accessible and aligns with voice and tone standards. 

Qualifications :

Preferred Qualifications:   

• 5 years of experience in content design content strategy copywriting or related field; B2B experience preferred   

• Bachelors degree in English Journalism Communications Human-Computer Interaction Design or other relevant field or equivalent work experience  

• Excellent verbal and written communication skills with solid understanding of English grammar structure and punctuation  

• Working knowledge of design principles and methods and tools (Figma Sketch Miro Invision)  

Basic Qualifications:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 

• Experience participating in the complete product development lifecycle of web and/or software applications  

• Experience in user experience design or industry experience (corporate software web or agency)  

#UXD 

For positions in this location we offer a base pay of $126700 - $215400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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